Ubisoft investigating persistent Ubisoft+ Xbox linking issue amidst customer frustrations
by Danny Craig
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Ubisoft
Ubisoft is currently addressing a technical issue that has prevented some players from linking their Ubisoft+ subscriptions on Xbox, with the problem now persisting for over a month.
The details:
- Some players have reported the inability to access their Ubisoft+ service on Xbox for several weeks on platforms such as Reddit, with no clear indication of when the issue will be resolved. Frustrations have grown as affected users encounter what they describe as "inadequate" customer support responses.
- Due to the ongoing nature of the issue, some players have canceled their subscriptions, and there are reports that Ubisoft is offering refunds to those affected. Users have expressed a need for more significant acknowledgment of the issue on Ubisoft's official communication channels.
- Ubisoft has acknowledged the problem in a statement given to Eurogamer, which read, "We are aware of a technical issue affecting a small number of players' ability to link their Ubisoft+ subscription with Xbox and are investigating. We will share an update with impacted players as soon as possible." They have encouraged impacted users to contact customer support, promising updates as soon as possible.
More recent Ubisoft news:
- Ubisoft has confirmed that it has laid off 45 employees at Ubisoft San Francisco and Red Storm Entertainment as part of a "restructuring."
- The Ubisoft team behind Assassin's Creed Shadows has apologized for elements of the game's marketing campaign that have upset some Japanese fans.
