About the company

Side (formerly PTW) is a global video game development and services partner, offering technical and creative solutions to many of the largest developers and publishers around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.

About the role

The Global Head of Administration will establish and lead a unified global administrative and facilities infrastructure across all Side.inc sites - optimizing real estate, logistics, assets, and vendor ecosystems through structured process improvement, cost efficiency, and operational transparency.

Key Responsibilities

1. Global Site Oversight

Maintain an accurate, dynamic inventory of all physical sites (offices, studios, warehouses, and partner facilities).
Track capacity, utilization, and occupancy to ensure alignment with workforce and production forecasts.
Lead site expansion, consolidation, and relocation projects with clear financial models and ROI justification.
Create and manage a global facilities performance dashboard integrating utilization, cost, and efficiency data.

2. Process Improvement & Operational Excellence

Audit global administrative and facilities processes to identify inefficiencies, redundancies, and risks.
Design and roll out standard operating procedures (SOPs) for site operations, logistics, and admin workflows.
Implement automation and digital tools for data capture, asset tracking, and reporting.
Introduce a continuous improvement framework to drive measurable performance gains and cost reductions.

3. Logistics, Assets & Inventory

Oversee shipping, asset movement, and customs compliance across all geographies.
Lead hardware and asset reconciliation programs to ensure data accuracy and accountability.
Standardize asset tagging, lifecycle management, and disposal processes.
Optimize logistics and vendor networks to reduce costs and improve delivery times.

4. Vendor & Procurement Management

Build and oversee a centralized global vendor management system that tracks all administrative, logistics, and facilities partners.
Develop and enforce a Vendor Evaluation Process including:
Pre-qualification and onboarding based on financial stability, service capability, and compliance.
Quarterly and annual performance reviews using defined KPIs and SLAs (cost, quality, responsiveness, sustainability).
Vendor scorecards to rank partners on performance and value contribution.
Continuous improvement feedback loops to drive higher standards and accountability.
Lead vendor consolidation and cost optimization initiatives, negotiating master service agreements and preferred pricing.
Collaborate with Finance and Legal to ensure contract compliance and procurement governance globally.

5. Financial Stewardship & Cost Optimization

Own and manage the global facilities and administration budget, identifying cost efficiencies without sacrificing quality or service levels.
Drive measurable cost savings through vendor rationalization, lease negotiations, and process efficiencies.
Implement a cost-per-utilization-hour framework across lines of business and sites to assess real performance and ROI.
Partner with FP&A to forecast, track, and report administrative expenditures against budget.

6. Cross-Functional Collaboration

Partner with Studio Operations, IT, Finance, and People Ops to align space, hardware, and logistics needs with business goals.
Act as the central point of coordination between regional facilities leads and global operations leadership.
Support sustainability initiatives across all facilities and logistics channels.

Requirements

10–15+ years of experience in global administration, facilities management, or operational leadership, ideally across multi-region organizations.
Proven record of implementing global process improvements and achieving significant cost savings.
Strong background in vendor evaluation, negotiation, and contract management.
Experience in asset-intensive industries (creative production, technology, or media) preferred.
Analytical and data-driven, with experience building KPI dashboards and operational scorecards.
Highly collaborative, with excellent communication and stakeholder management skills.

Benefits

Competitive Salary.
Dynamic, multicultural and fun environment.
You will be working for the world's leading provider of game services.
We empower our people and offer regular progression opportunities to ensure our employees flourish.