Desktop Support Assistant (Non Technical) - 12 month contract

We are seeking a Desktop Support Assistant to provide frontline, non-technical support to the IT Desktop Team at our Burnaby campus. This is a full-time, onsite position with no remote work option; the assistant is expected t be in the office five (5) days per week and may occasionally be asked to volunteer for support at our Vancouver site.

This role focuses on ensuring that end users and IT staff have timely, organized, and efficient support for day-to-day operational needs. While not a technical troubleshooting position, the Desktop Support Assistant plays a key role in maintaining the flow of IT services, ensuring equipment readiness, and delivering excellent customer service.

Responsibilities

• Transfer computer and desktop-related equipment between shipping, IT,and user workspaces.
• Set up computers and peripherals tidily at user desks.
• Act promptly on urgent computer or game kit reboot requests from remote users.
• Asset tag equipment and update the asset management database.
• Greet users at the IT front desk, capture their requests, handle hardware-related needs, and escalate troubleshooting to Desktop Support Technicians as required.
• Participate in team projects and contribute to group goals.
• Prepare hardware for recycling, including hard drive removal and asset tracking updates.
• Keep the IT peripheral vending machine stocked and ready for use.
• Maintain tidiness and organization in the IT entrance/front desk area.
• Document procedure updates as directed by the team.
• Monitor and act on assigned ServiceNow ticket queue tasks.
• Escalate new or unfamiliar requests to the appropriate technician or team member before taking action.
• Stay self-motivated by volunteering for additional work when caught up with assigned tasks.

Experience

• Strong customer service skills and a professional, helpful demeanor.
• Ability to work effectively in a fast-paced, high-demand environment.
• Organizational skills with attention to detail, particularly when handling assets and documentation.
• Comfort working with structured task/ticket systems such as ServiceNow (training provided).
• Previous experience in an office or service environment is an asset but not required.

Education & Certifications

• No certifications required.
• Post-secondary training in business, administration, or IT support is an asset but not mandatory.

Pay Transparency - North America

COMPENSATION AND BENEFITS 

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). 

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$60,300 - $78,800 CAD

Pay is just one part of the overall compensation at EA.

 In Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, and extended health/dental/vision coverage and basic life insurance.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.