Bethesda is responding to negative Starfield reviews on Steam

by Danny Craig  · 
Bethesda is responding to negative Starfield reviews on Steam

Bethesda's support team has begun responding to negative Steam reviews of the studio's latest RPG and is now attempting to persuade players to change their minds about the title.

The details:

  • As spotted by YouTuber Juicehead on X, Bethesda has taken the unusual approach of not only responding to reviews on Steam but also trying to convince users that the game is good by highlighting features and activities in the game.

  • In response to one review that criticized the game for having so many empty planets, the developer stated that their inclusion was "by design" and that it was "not boring," comparing exploring them to real-life moon landings.

  • Another review that referred to Starfield's story and gameplay as "generic" and "boring" appears to have prompted the studio to try and convince the user to give the game another chance by listing what's possible in the title. "You can fly, you can shoot, you can mine, you can loot!" it wrote. "Starfield is an RPG with hundreds of hours of quests to complete and characters to meet. Most quests will also vary on your character's skills and decisions, massively changing the outcome of your playthrough."

  • As expected, fan reaction to this strategy has been mostly confusion and criticism, with many claiming that responding to critics in this manner is unprofessional and generally embarrassing for such a large studio to feel the need to do so.

  • This is not the first time Bethesdaโ€™s customer support methods have been a bit more on the bizarre side, with the company offering to unban cheating Fallout 76 players as long as they wrote an entire essay about why they broke the rules. This was later stopped, but only after fans complained about how absurd the idea was.

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