The opportunity
We are looking for our new IT Operations Specialist to join our Montréal office!
You will be key in supporting and maintaining the IT hardware and software for our employees, rolling out IT projects, providing support during Unity events and much more. One of the big challenges will be to effectively service and connect with the different Unity offices in the region – ensuring a proactive approach and timely delivery and execution.
You will represent the IT team in our Montreal office, while also being part of an international team, where you will also solve tasks on our global support tasks list. At the same time, you will attend to the very varied task portfolio, that comes with working in a global environment. You can expect a diverse and outgoing role that allows you to combine technical insight with your talent for cooperating and thinking ahead.
What you'll be doing
Prepare and ship equipment, onboard new staff on their first day and help them get set up with their computer and accounts
Provide in-person support to staff in Montreal, and remote support worldwide
Keep users updated on the status of their software or hardware requests, as well as craft and improve existing documentation and processes
Identify when a computer problem requires hardware repair or replacement and handle the repair process end-to-end with the computer’s manufacturer
Engage with our computer and peripheral suppliers to get quotes, create purchase orders, place orders, take them in and maintain our stock of equipment in the Montreal office
What we're looking for
An IT-related degree or relevant professional experience
Experience with both macOS and Windows computers
Good problem-solving skills
Great interpersonal and communication skills, both oral and written
Good at adapting to changes, delays and unexpected events
You might also have
Experience with setting up and troubleshooting audio-visual equipment for meeting rooms
Experience in planning, detailing and executing projects
Good knowledge of networking and experience with network troubleshooting
Additional information
Relocation support is not available for this position.
International relocation support is not available for this position.
Work visa/immigration sponsorship is not available for this position.
Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
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