Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.
While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.
Take-Two Interactive is seeking an outstanding Systems Administrator to provide remote technical support for our Seattle-based office.
This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take-Two Interactive and Private Division.
The ideal candidate will be a well-rounded IT professional and a key member of our IT team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM and AirWatch. Additionally, having a high motivation for looking at areas of opportunity for improving process through automation and helping the team decrease repeatable incidents is also highly valuable.
Contact for technical operations and support of all production and development environments.
Must work jointly with development groups to assess their support needs to identify and deliver the resources required to meet ambitious goals.
Ensure all client requests and operational problems are updated/resolved within a timely manner.
Assist with offsite events including setup, event support, and teardown.
Passionate about delivering outstanding client experience and support.
Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
Assist with employee on-boarding ensuring new staff is ready to work on day one.
Maintain inventory/asset management for company provided equipment and software.
Assist with audio/visual hardware setup and breakdown, along with conference rooms and video conferences.
Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
Some local travel may be required.
SKILLS AND QUALIFICATIONS:
3-5 years’ advanced experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
Operating System configuration, management, and support for desktop/laptop and server
Network: Experience troubleshooting network devices and infrastructure
Experience using Okta or similar SAML and Two-Factor Authentication solutions
Experience with using SCCM/Intune for Desktop OS deployment and software management
Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
Games Consoles: A good knowledge of current gen consoles (Xbox Series X, PS5, Nintendo Switch, PC) is vital. Knowledge of development kits is a plus
Productivity Tools: MS Office, Video Conferencing (Zoom), Slack
Remote Work Solutions: VPN, VDI (Horizon View)
Storage: Solid understanding of both local and NAS based technologies (Netapp, Nutanix) as well as cloud-based solutions (Dropbox)
Security: Solid grasp of security standards and methodologies
PowerShell and scripting experience
Conference Room and AV technology experience
ServiceNow or equivalent helpdesk ticket system experience
Experience with Perforce a plus
Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience.
Attention to detail and high degree of accuracy in recording and reporting.
Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience.
Previous experience supporting developers in a development environment.
A real passion for video games and the industry!
MCSE, MCDST, ITIL, Network+, A+ certifications preferred.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The pay range for this position in Washington at the start of employment is expected to be between $50,000 and $75,000 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan, in addition to a full range of medical, dental, vision, and basic life insurance. Employees will also receive 14 paid holidays per calendar year, are eligible to earn a minimum of 15 days of vacation leave per year (subject to proration based on start date during the calendar year) and will receive 10 sick days per calendar year. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law