Analytics & Product Support Intern

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Product Support Intern – System
Joining Razer means being part of a global mission to revolutionize how the world games. Here, you’ll have the opportunity to create meaningful impact while collaborating with teams across 5 continents. Razer provides a unique, gamer-centric #LifeAtRazer experience where you’ll grow both personally and professionally in a dynamic, fast-paced environment.

Job Responsibilities

• Assist in troubleshooting and resolving customer issues related to Razer products and software.

• Work closely with Software Development and QA teams to ensure timely resolution of reported issues.

• Use JQL or SQL and Power BI for data analytics and reporting to provide clear insights on issue trends to internal stakeholders.

• Use AI tools to analyze RMA data, identify trends, and evaluate whether product improvements are effective by monitoring changes in RMA patterns over time.

• Maintain clear documentation of findings, workflows, and learning outcomes.
   

Learning Objectives

• Gain hands-on experience supporting products in a global, fast-moving tech environment.

• Collaborate with cross-functional business and technical teams across regions.

• Develop a practical understanding of the Software Development Life Cycle (SDLC) for gaming hardware and software.

• Strengthen skills in SQL / JQL, data analysis, Power BI dashboards, and issue trend reporting.

• Learn how AI tools and automation can enhance product support efficiency and customer experience.

• Cultivate a proactive self-learning mindset, including researching solutions independently and leveraging available technologies.

• Gain deeper exposure to the gaming industry and Razer’s role as an industry leader.
   

Pre-Requisites

• Diploma or Bachelor’s in Software Engineering, Information Technology, Computer Science, or a related field.

• Experience using JQL or SQL.

• Willingness to learn and experiment with AI-based productivity and support tools (training and guidance will be provided).

• Familiarity with Razer software and peripherals is advantageous.

• Strong communication, analytical, and problem-solving skills.

• Collaborative mindset with the ability to adapt to changing priorities.

• Detail-oriented, with the ability to identify and clearly articulate patterns or trends.

• Able to commit to a 6-month internship for optimal learning exposure.

Pre-Requisites :

Are you game?