French Community Manager, Aion 2 (m/f/d)

One of the biggest MMORPG launches in the West is landing this year, and we want a French-native Community Manager to own its French-speaking community from day one.

Your saga would take flight with Aion 2! You'd join NC's Berlin publishing team ahead of this major Western release. This is a hands-on role for someone who lives and breathes online games and knows how to build a real, engaged community from the ground up. Our portfolio is growing, so there's room to extend your work across other AAA titles over time.

Why this role is different: global strategy is set centrally, but how it lands in French (tone, content, creators, community calls) is yours. You're the FR expert in the room, not one seat in a 50-person team. And you join for a full launch, not just live ops.

What you'll do

Community and content

• Own the French community across Discord, social channels and forums (Steam and community boards where relevant).

• Create and publish FR-native content that fits the brand and each campaign beat, adapted to every platform's best practices.

• Adapt global messaging so it genuinely lands in France, Belgium and beyond, with cultural nuance, clarity and timing.

Feedback and reporting

• Run clean feedback loops: track sentiment, spot issues and narratives early, keep FAQs current.

• Turn all of it into clear recommendations for the team, backed by the numbers that matter (sentiment, engagement, reach).

Creators and events

• Support creator and community initiatives: outreach, collabs, challenges, giveaways.

• Step in front of the camera for key moments (seasonal releases, creator collabs, events). No constant hosting, mostly highlights - live or prerecorded.

• Bring that energy to live events on-site: engage with players at gaming shows and conventions, pitch your own activity or event ideas, find ways to capture feedback and spark online conversation.

What we're looking for

• Native-level French and excellent professional English.

• 5+ years in gaming community management, with real ownership of player-facing communications.

• Strong fluency across Discord and short-form community formats, plus the tooling behind it (social management, analytics).

• Hands-on experience with live-service online titles: MMORPG, multiplayer action or other GaaS strongly preferred.

• Experience inside a publisher with a regional setup, or another complex cross-functional environment.

• Comfortable with escalations, service issues and reactive comments, with the judgment to filter and respond well.

• Confident representing a brand publicly, with strong stakeholder communication skills.

• Bonus: experience across multiple titles, major live beats, or regional and global community operations.

Where and how you'll work

• Based in Berlin, hybrid, around 3 days a week in the office.

• Open to relocation: already here or happy to move to Germany, we'll support you.

• Some EU travel for events and key live moments.

• A small, multinational publishing team where collaboration matters and your work gets seen.

• Start date: July or August 2026.

What we offer

• Salary of €60,000 to €75,000 depending on profile

• Performance-based bonus

• Daily lunch allowance

• Monthly personal development and wellness budget

• Support for life milestones: birthdays, marriage, a new child, bereavement

• Deutschlandticket for getting around Berlin and the rest of Germany

• 24 vacation days

• Flexible hours and hybrid working

• Relocation support to Berlin