VIP Manager Gaming (German Speaking)

VIP Manager Gaming (German Speaking)

Malta

€35-40,000+ + Generous monthly Bonus + Relocation + Fantastic Benefits/ future Career

My client a leading iGaming service provider dedicated to empowering operators in a fast-moving and competitive industry. With years of expertise, innovative technology, and a strong focus on exceptional player experiences, we help our partners achieve sustainable growth.

Our services span the full iGaming ecosystem, including Gaming Services, Casino and Sportsbook Marketing & Operations, Creative, Data & BI, Customer Support, Responsible Gaming, KYC, VIP Management, Acquisition, Social Media, Content, Product, Legal, and Compliance.

The Role

We are seeking an experienced German-speaking VIP Manager to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value.

This is a key position where your insight into player behaviour, proactive approach, and commitment to delivering premium service will directly influence business performance and growth.

Key Responsibilities

• Build and nurture long-term relationships with a portfolio of VIP players

• Monitor daily player activity to identify retention, reactivation, and growth opportunities

• Deliver proactive, highly personalised service via phone, email, and messaging platforms

• Analyse player data to identify trends, opportunities, and potential churn risks

• Collaborate closely with CRM, Payments, and Responsible Gaming teams to ensure a seamless player experience

• Design and coordinate tailored bonuses and offers aligned with player value

• Provide feedback and insights to support the ongoing development of the VIP strategy

Skills/experience

• Minimum 1 year of experience as a Senior VIP Manager or in a similar role within the iGaming industry

• Proven experience managing VIP portfolios and consistently achieving KPIs

• Strong understanding of player behaviour and lifecycle management

• Excellent communication and interpersonal skills; confident, engaging, and discreet

• Data-driven mindset with the ability to interpret performance metrics and act strategically

• Passion for online gaming, customer service excellence, and delivering premium player experiences

What We Offer

• Competitive remuneration package

• Private health insurance

• Wellness benefit (after probation)

• Optician, spectacle, and blue-light lens benefit (after probation)

• Breakfast and lunch provided throughout the week

• Monthly snacks allowance

• Ongoing training and development support

• Modern, well-equipped office environment

• Dog-friendly workplace

• Exciting company events and social activities

• Monthly Beer Fridays 🍻

Work from home benefits