LiveOps Coordinator (Gaming)

Job Description: LiveOps Coordinator (Gaming)

 

Gaming Industry Candidates only

What type of tasks (work) will the person be doing?

• Build, plan, execute and implement offers, events, cosmetic content, and other live content
• Provide live service excellence to our players
• Collaborate with PMs, Content Designers, QV, marketing, production, and other Live Ops Coordinators to ensure that our content releases, event pacing and communication meet the highest standards
• Review and suggest implementation optimizations by combining expert knowledge of the game’s content with understanding of players’ engagement and spend drivers
• Handling TIDs and localization
• Configuration of live events
• Detailed documentation of events and campaigns
• Communication with PMs, Designers, DDs, artists and the rest of the team
• What's the necessary experience and skills?

Skills

• Attention to detail & highly organized
• Problem-solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines
• Result Driven - comfortable with fast-paced environments and able to learn new tools or processes quickly
• Excellent oral and written communication skills
• Passionate about games, what keeps players engaged, and what causes them to spend
• A keen interest in F2P games, or a willingness to get familiar with the space

Experience:

• Some live experience (desired, not mandatory) - would help speed up the onboarding into live tools
• Cross-Disciplinary Collaboration
• Knowledge or willingness to learn tools like JIRA, Excel