At Electronic Arts, players are at the heart of everything we create. As the Senior Manager, Player Programs, you will lead teams and programs that bring player voices directly into our development process through large-scale playtesting, player feedback initiatives, and engagement programs such as Battlefield Labs and the skate. Insider Program. You will provide operational and strategic leadership to ensure our player engagement programs are effectively planned, executed, and integrated into our product development cycles.

You’ll join a highly collaborative team that values curiosity, clarity, and player empathy. We offer the autonomy to build and evolve programs, the trust to lead at scale, and the opportunity to materially improve how players shape the games they love. This role reports to the Director, PQI Operations.

What You’ll Do

Own and Scale Player Programs: Lead end-to-end delivery of large-scale community playtesting and player engagement programs across multiple titles, ensuring tight alignment with development milestones and studio priorities.
Drive Strategy and Operational Excellence
- Partner with studio, product, and PQI leadership to design scalable, repeatable frameworks for player testing and feedback integration.
- Identify and implement process improvements that increase efficiency, insight quality, and development impact.
Translate Player Insight into Action: Work closely with game teams, PX researchers, data analysts, and insights partners to ensure player feedback is clear, actionable, and embedded in development decision-making.
Lead Through Complexity and Change
- Proactively identify risks, dependencies, and resource constraints; adjust scope and plans to maintain delivery quality and momentum.
- Champion continuous improvement initiatives that strengthen playtesting effectiveness, communication, and player outcomes across teams.
Build Strong Partnerships: Work closely with internal partners and Studios to ensure player programs operate effectively and at scale.

What You Bring

8+ years of experience in game development, production, operations, or program management, with proven leadership of complex, cross-functional teams or programs.
Bachelor’s degree in a related field (Business, Project Management, Game Development, or similar) preferred.
Demonstrated ability to plan and deliver large-scale initiatives involving multiple stakeholders, timelines, and dependencies.
Strong experience with playtesting, user research, community programs, or live player engagement is a must.
Strong operational mindset, with expertise in process design, risk management, and resource planning.
Exceptional communication and influence skills, with the ability to align diverse teams around shared goals.
A genuine passion for player engagement and a clear understanding of how player insight drives better games.

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$138,700 - $199,900 CAD

Pay is just one part of the overall compensation at EA.

For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.