At Electronic Arts, we have the coolest job ever - we make games! With our immersive and amazing interactive software, we entertain millions of people worldwide. We are passionate about what we do and employ the most creative individuals in the industry.
Are you passionate about games, have a background in technology management, and thrive in an innovative environment? If you are interested in creating amazing gaming experiences for millions of players worldwide we want to hear from you.
We are looking for Senior Manager of Game Creation Operations to join our Game Development & Infrastructure Services (GDIS) team. You will report to the Director of Game Creation Operations. You will be responsible for managing the service and operations globally for applications, products, solutions, and tooling used in game development. Your primary focus will be to drive operational excellence, define roadmaps, and ensuring customer and partner satisfaction.
Manage a team that supports game development services & products globally
Serve as the escalation point for all related products, technologies, and services
Manage projects, products, processes, and service improvements - Develop processes to measure the performance of staff, operations, technology, and services
Deliver operational and management metrics to monitor and measure established goals, processes, technology, and services - Oversee the design and implementation of product processes, services, and strategies
Foster regular communication with business partners and leadership to capture business requirements and new demand
Provide DevOps oversight to drive maturity and capability improvement in the development, continuous integration, and delivery pipelines
Champion continuous service improvement and achieve application availability and reliability goals for the Game Creation Platform
Deploy incident and problem management processes and procedures in partnership with IT's Central Operations team - Develop and progress service and operation roadmaps for game creation platform products
Manage budgeting and proposal efforts for projects
Provide direction, coaching, and guidance to the team
Attract, recruit, and retain a high-performing team
8+ years of experience in a technology management position
Proven track record of leading teams, projects, and managing infrastructure
Experience providing customer-centric support for a 24x7 global, complex, large-scale enterprise application platforms
Deep understanding of software development life cycle, source control management, and related best practices
Experience with Site Reliability, DevOps, and operational standards, policies, and frameworks
Experience supporting cloud-based architectures, applications, APIs, and web services
We have a preference for those who have a degree in Computer Science/Engineering or related field + previous software development experience in gaming, media, or entertainment
Experience in rapidly changing collaborative organizations
We Thought You Might Also Want to Know
We love to brag about our great perks like comprehensive health and benefit packages; and of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives from creativity and individuality. At EA, we live the “work hard/play hard” credo every day.
Don’t Just Play It – Create It!
It’s not easy building the world’s best digital playground. It’s hair-standing-on-end exhilarating. It’s down-in-the-trenches challenging. It’s stroke-of-brilliance-at-midnight creative. It’s you—taking risks, challenging yourself, pursuing ideas, changing the way millions of people do something they love: play. In an industry that’s changing every day, EA is positioned for growth thanks to smart business plans, strategic acquisitions, and most importantly, our creative people around the world who gather each day to unite the world through play. We take that last part very seriously, so if what you’re reading excites you as much as it does us, apply today.
US COMPENSATION AND BENEFITS
The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location. EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
BASE SALARY RANGES
California (depending on location e.g. Los Angeles vs. Sacramento): º $131,600 - $213,300
New York (depending on location e.g. Manhattan vs. Buffalo): º $131,600 - $213,300
Jersey City, NJ: º $154,800 - $213,300
Colorado (depending on location e.g. Denver vs. Colorado Springs): º $131,600 - $179,600
Washington (depending on location e.g. Seattle vs. Spokane): º $131,600 - $195,200
Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.