The Electronic Arts Information Technology (EAIT) organization works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

As part of the Game Developer Experience (GDX) organization, the Engineering and Operations team is building a structured, scalable operational lifecycle across GameKit. In this role, you will play a central part in shaping how operational excellence is embedded into product delivery from concept through launch and beyond.

As the Product Readiness Lead, you will integrate operational standards directly into the Product Development Lifecycle (PDLC), ensuring that reliability, scalability, and support readiness are designed in, not added later. You will collaborate closely with Engineering, Product Management, Site Reliability Engineering (SRE), Customer Support, and Operations partners to help teams meet clearly defined expectations for observability, automation, documentation, and launch readiness.

This is a hybrid role (3 days per week in the office) based in Vancouver, reporting to the Director of Operations and partnering broadly across the GameKit ecosystem to establish a repeatable, sustainable operational lifecycle model.

Responsibilities

Enable a digital-first, automation-forward support strategy by ensuring products are designed with operational readiness from Day 0.
Partner with product and engineering teams to embed automation, AI-enabled support capabilities, and agentic workflows into product designs before launch.
Define and integrate standards for alerting, instrumentation, observability, runbooks, and workflow automation into the PDLC.
Establish lifecycle checkpoints and measurable readiness indicators (e.g., MTTR, signal coverage, operational maturity).
Lead structured operational readiness reviews and provide clear, actionable recommendations to support successful launches.
Be the connector across teams, aligning technical and operational partners around shared reliability and support outcomes.

Qualifications

8+ years of experience in Operations, Site Reliability Engineering (SRE), Technical Program Management, Platform Operations, or a related discipline.
Demonstrated hands-on experience with Service Level Agreements (SLAs)/Service Level Objectives(SLOs), incident management, observability tooling, dashboards, and automation systems in large-scale, multi-product environments.
Strong collaboration and influence skills, with the ability to work effectively across engineering, product, and operational teams.
Experience driving operational consistency and continuous improvement in dynamic, technology-driven organizations.

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$130,800 - $183,000 CAD

Pay is just one part of the overall compensation at EA.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Production Readiness Lead - Game Developer Experience (GDX)