Quality, Verification and Standards (QVS) is a transforming business has a worldwide presence. Our size and global reach requires prioritization, focus and the ability to switch context multiple times a day. You are collaborative and excel at working with multiple partners. We’re looking for an Operations Manager, reporting to the Director of Operations (Mobile and Lifestyle QV), partnering with Mobile and Lifestyle QV leaders and the existing operations team, to help plan and control of our operational activities.
The role responsibilities:
Work with the Director of Operations, and partner with Mobile and Lifestyle QV leaders to understand overall headcount across resource types including: financial impact, chargeback variance, and focused analysis. Identify opportunities for process improvements and partner collaboration.
Assist the Director of Operations Mobile and Lifestyle QV in quarterly forecasting process, actuals vs forecast analysis. Track and analyze Operations metrics, help create Mobile and Lifestyle QV Operations artefacts.
Implement measurements that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.
Lead workshops with Mobile and Lifestyle QV teams using different collaboration tools (Miro, Asana, Trello).
Experience using budgeting and forecasting tools is an asset.
Improve operating workflows and manual processes by implementing scalable, simplified and automated solutions across multiple disciplines that consider analytics and technology.
Monitor progress against targets and identify areas for improvement.
Use data and insights as a resource to guide efficient decisions across our business.
What you bring:
Your experience using data and business expertise to inform decisions.
Autonomous work-style needing minimal management oversight to remove blockers, address incidents
Develop measurements that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.
Experience with process improvement and automation tools.
Proficient change management and partner management skills.
The ability to track, model and present information in engaging ways.
Minimum 5 years of work experience in operations management or a related field.
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.