At our core, Electronic Arts is a game maker that connects hundreds of millions of players from around the globe to some of the world's greatest games. The EAX team is leading the strategy and implementation of important projects for EA's community of players to connect them to one another and to the games they love to play. These projects include EA app, EA Social and EA Play. In your role as Live Operations Specialist for EAX Support, you will focus on driving key projects within our team, looking for efficiencies and working with our partners & development teams.
You're someone with a track record in Live Operations including the following:
Develop working relationships with senior members of EAX Support and the wider organization, by guiding a higher quality player experience through tasks such as continuous improvement projects.
Drive process development and issue ownership by building relationships with multiple partners within EA and external.
Work with the engineering and operations team to agree on and implement ongoing improvements to process, metrics, and framework.
Takes a proactive approach towards gathering requirements from a variety of stakeholders and developing them into solutions.
Creates and contributes to ongoing maintenance of documentation & planning materials.
Ensures consistency across all internal reporting while adhering to privacy policies and measures to protect confidential data.
Identifies opportunities to improve efficiency of operations.
Drives reporting automation to free up capacity.
You also bring the following skills or experiences to our team:
1+ years experience in Project Management.
1+ years of work experience in an analytical and reporting capacity.
Ability to craft insightful and compelling data-based stories, presentations, and interactive dashboards for business stakeholders.
Experience with business intelligence visualization tools such as Power BI, Tableau, Google Analytics with a strong preference given to candidates familiar with PowerBI.
Familiar with ServiceNow, Jira, Confluence and Microsoft Office Suite.
ITIL qualification or experience.
Articulate and professional speaking and writing abilities.
Culture of learning, ability and hunger to take on new challenges.
You can work with our customers and partners, both technically and non-technically.
Experience in online services or gaming industry is desirable.
You'll build relationships and work with…
Internal teams from WWCE, Marketing, Global Operations and Studios.
External teams such as Sony, Microsoft and Valve.
As part of our follow the sun model:
This role is a remote-friendly role and the core hours will be 09:00 - 18:00 Mon - Fri.
You will be reporting to the EAX SupportOps Manager.
As part of a predefined schedule, it is expected that this role will include late evening shifts.
It is also expected you will work on public holidays if this is required.
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.