Want to create great experiences for our players?
In EA's Worldwide Customer Experience (WWCE) team, we help our players wherever they are, whenever they need, get the most from their games. We aim to make EA known for taking care of its players.
And we'd like you to join us. We're hiring a Customer Experience (CX) 12-month contract Publishing and Content Management Associate.
As a Publishing and Content Management Associate, you’ll join the WWCE Publishing & Optimization team and report to the Senior Manager, Publishing & Optimization. You’ll make decisions about the best place for players to get help and put those decisions into action by publishing updates to the content on our help website. You’ll also publish new content as needed.
Responsibilities:
You’ll work within multiple content management systems (CMS) to publish and manage content for our knowledge base, and digital help sites.
You’ll review web content, decide where it should link to, and publish updates to those links.
You’ll review the processes our customer support team uses to help our players and find opportunities to create similar content for EA players and fans.
You’ll be expected to manage your own workload to meet your publishing deadlines.
You’ll work cross-functionally with multiple stakeholders in different time zones so communication and documentation will be especially important.
This role offers a flexible schedule with core working hours between 11:30 am - 8:30 pm (IST)
Qualifications:
You have 1+ years of professional experience in digital content management, web publishing, or web development.
You have experience with publishing in Adobe Experience Manager (AEM) and Salesforce Lightning.
You have experience using Jira or JaaS to manage your workload
You possess strong time management skills and can meet weekly deadlines.
You have excellent English-language reading and writing skills.
You’re comfortable with the Google Drive Suite (Google docs and sheets).
You have a basic knowledge of HTML, CSS, and other web technologies.
It’s a plus if you’re interested in the video gaming or digital/social gaming industry.
About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
