Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.
Responsibilities:
You will provide daily technical support to EA studios on desktop, laptop, Mac, game consoles, mobile devices, meeting room techs.
Deploy and support operating systems and client software, including Windows, macOS, Office 365, Perforce, Autodesk, Adobe Photoshop, game development software, SCCM, etc.
Manage local IT projects, and deliver global/regional IT project in the sites
Follow EAIT processes to perform change, incident/problem, and configuration management tasks.
Purchase IT hardware/software for the studio, manage and track IT assets
Support studio employees WFH.
Develop relationships and communicate with business teams and studios.
You will report into Site IT Manager, Madrid.
Qualifications:
Experience in an IT support role.
We are looking for candidates with experience supporting and troubleshooting PC desktop, laptop, Mac, game consoles, meeting room techs, Windows 10, macOS, Office 365, Zoom, Slack, Google Drive, SCCM, VPN client software etc.
Experience working with Active Directory, Exchange, Windows server, network.
Solid problem-solving and troubleshooting skills.
Good written and spoken English skills, being global teams.
Customer-centric mindset, knowing how to respond appropriately in challenging situations.
Passionate to grow in IT tech areas and willing to take challenges
About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
