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A full-time, site-specific position, reporting to the IT Desktop Support Manager, focused on IT client-based solutions promoting the development of games.

You will be responsible for close interactions with desktop level 1 and Level 2 personnel to understand and align with studio pipelines, processes, and bottlenecks.

Position to participate in IT communities focused on knowledge sharing. On-call after-hours support for local studio desktop support organisation is a requirement. Due to the nature of the support role, the work is 100% on-site.

Responsibilities

  • 60% L3 level work and 40% L2 level work.

  • Collaborate with Desktop support engineering team that is responsible for: Imaging, New machine setup, PC refreshes, Hardware replacements, Software Licencing and provide Tier 3 IT support for employees (onsite and remote)

  • Be a reference for team members for all technical issues in your field of expertise, and act as a mentor for all team members

  • Be an escalation point to internal IT team & resolve the most complex technical issues in your field of expertise

  • Develop relationships with the business and other departments at all levels

  • Apply audio-visual subject matter expertise in the design, upgrade and operational performance of meeting rooms

  • Collaborate with global IT peers and management to ensure IT services are provided across regions/studios

Required Qualifications

  • Bachelorโ€™s degree or equivalent work experience (essential). 3 years previous experience in either a Desktop support or System administration role, with an ability to understand technical issues related to desktop support.

  • You have 3 or more years of experience in all aspects of a gaming studio site IT

  • You have experience with current Desktop (and technology) hardware standards and future hardware releases.

  • You are familiar with studio development applications including Perforce, Visual Studio, Adobe Creative cloud, Maya, 3DS Max, Microsoft XDK, Sony XDK/PRODG, Parsec, Slack and Zoom video conferencing.

  • You have knowledge of enterprise desktop and user administrative tools including Apple/Mac, Active Directory, MEM (formerly SCCM) and Endpoint Security Clients.

  • You have knowledge of development and test hardware functionality including updating firmware, updating to latest release for Microsoft Xbox, Sony PlayStation, and Nintendo development consoles. Troubleshooting dev/test kit capabilities and knowledge of RMA process.

  • You understand basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, and network hardware.

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

Weโ€™re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.