The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."
As an IT Business Mgmt. Operations Specialist, you will report to the Sr. Product Manager.
Responsibilities:
Purchasing related responsibilities:
Provides procurement support capabilities for IT hardware, software, and services, globally, by working with vendors or other IT departments to obtain quotes and finalize the procurement process.
Provides ad-hoc support, reporting and analysis for historical Purchase Orders
Has all-around knowledge of enterprise level purchasing process, across all regions, entities, and type of IT assets (hardware, software, contracted services, etc.) and is able to onboard and guide junior team members.
Asset management related responsibilities:
Makes sure EA’s processes and policies are correctly followed when purchasing IT related fixed assets, advices other departments involved in the fixed asset lifecycle around the correct action as well as notifies or escalates any issue to appropriate channels (global asset management team / finance / manager / etc.)
Supports the global asset management team in making sure EA’s IT fixed assets are managed and tracked correctly within EA’s asset tracking tools: data entry consistently / correction, reconciliations during audits / disposals / resales, RMAs, etc.
Advocates EA’s global asset management and tracking systems and policies to other departments within EA that are on course of adopting these tools and policies, advising stakeholders on potential benefits, tips and tricks, etc.
Automated tool usage and development:
Initiates and helps design business process improvement or process automation efforts within the IT Purchasing department.
Monitors daily operations, identifying any gaps and opportunities and suggests new tools or process improvements to maximize efficiency of the purchasing process and business user experience.
Is actively involved in the on-going process of purchasing automation helps identify automation opportunities, gives feedback on development design and go-to production of automation scripts, supports already live automated components from operational perspective.
The next great IT Business Mgmt. Operations Specialist needs:
Two years or more of proven experience in a similar role or a similar customer support role.
Bachelor’s degree in computer science or economics, or equivalent professional experience.
All-around knowledge of enterprise level purchasing process, across all regions, entities, and type of IT assets (hardware, software, contracted services, etc.)
Experience in working with product development teams to give feedback and help understand and design improved and standardize business processes for automation purposes.
Advanced Microsoft Office skills (emphasis on MS Excel)
Good analytical skills, ability to work with, structure and analyze large volumes of data.
Previous experience with Oracle E-Business Suite (iProcurement) or similar tools such as SAP is an advantage.
Proficiency in English
Excellent communication skills
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
