Blizzard Entertainment is looking for an Operations Manager for Overwatch. The Operations Manager will be responsible for the Overwatch franchise partnership with Nexon in Korea. The ideal candidate will have a high sense of ownership, be highly proactive and have strong experience in publishing, operations and project management.

Responsibilities

Be a key stakeholder and drive alignment for the planning and execution of our growth strategy for Overwatch in Korea with Blizzard and Nexon.
Oversee live ops execution, operational growth, performance and stability for Overwatch in Korea.
Manage multiple workstreams across live operations, publishing, platform technology to ensure end to end product success and operational stability.
Own and maintain project timelines, deliverables tracking, and cross-team action tracker.
Serve as source of truth for Overwatch Korea publishing roadmap and ensure visibility and alignment among key internal and external stakeholders.
Run the operating cadence to ensure decisions convert into execution.
Own and execute project planning, coordination and prioritization, post-mortem reporting, analysis and feedback.
Create connective tissue across Blizzard’s international organization as well as Nexon’s Korean publishing department to facilitate excellent communication, information feedback loops and rhythm of business reporting.
Maintain centralized coordination and issue logs across Blizzard and Nexon with clear ownership and status.
Proactively anticipate, identify and resolve project roadblocks across internal teams and external partners - ensure follow-up and execution follow-through.
Bridge gaps in communication, information and support as part of a cross-border, cross-functional team.
Support all publishing efforts for Overwatch in Korea including but not limited to strategy, marketing coordination, local events and live services execution.
Job title can be adjusted depending on candidate’s skillset and experience.

Requirements

Bachelor degree
Fluent in English and Korean; both written and spoken
A minimum of 5 years of relevant game industry experience
Deep operational and analytical skills, and strong attention to detail. Good presentation skills is a plus
Self-motivated – ability to identify problems, take ownership and drive solutions through execution
Strong interest and experience in Overwatch
Familiar with competitive shooter game landscape in Korea
Experience managing western game publishing in Korea is a plus

Your Platform

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment.  We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all the qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. 

Operations Manager, Overwatch