ZeniMax Media is looking for an enthusiastic, self-motivated IT Support Specialist to join our team in Hunt Valley, MD. We are looking for a dedicated problem solver who can multi-task and prioritize in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.


  • Provide technical support to end users by phone, email, and in-person in a friendly, professional manner

  • Monitor and take ownership of support requests to ensure a timely resolution

  • Deploy, configure, and support personal computers, laptops, and network appliances

  • Identify, research, and resolve hardware, software, and network issues

  • Install hardware components, drivers, and other upgrades

  • Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles

  • Install, configure, and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop

  • Assist with user account creation, modification, and termination across multiple applications such as Active Directory (including Azure) and Exchange

  • Track hardware and software assets in an inventory system

  • Unpack new hardware and RMA or dispose of defective hardware

  • Assist with and lead new projects as they arise

  • Provide on-call support when broadcast events occur on location

  • Perform other tasks as assigned


  • 3 years minimum corporate IT experience

  • Excellent customer service and communication skills

  • Strong PC hardware and software experience (build, repair, and troubleshooting issues particularly in a Microsoft Windows environment)

  • Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines

  • Extremely detail-oriented, trustworthy, and reliable with strong time management capability

  • Must be a team player and be willing to work independently with minimal supervision

  • Able to lift 40 pounds (monitors, computers, printers, servers)

  • Able to assist with occasional afterhours emergency on-call support

  • The desire and ability to grow and improve technical skills

  • Experience with networking appliances and technologies such as switches and Wi-Fi

Preferred Skills

  • Experience with Audio/Video equipment is a plus