ZeniMax Media is looking for an enthusiastic, self-motivated IT Support Specialist to join our team in Hunt Valley, MD. We are looking for a dedicated problem solver who can multi-task and prioritize in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.

Responsibilities

Provide technical support to end users by phone, email, and in-person in a friendly, professional manner
Monitor and take ownership of support requests to ensure a timely resolution
Deploy, configure, and support personal computers, laptops, and network appliances
Identify, research, and resolve hardware, software, and network issues
Install hardware components, drivers, and other upgrades
Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
Install, configure, and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
Assist with user account creation, modification, and termination across multiple applications such as Active Directory (including Azure) and Exchange
Track hardware and software assets in an inventory system
Unpack new hardware and RMA or dispose of defective hardware
Assist with and lead new projects as they arise
Provide on-call support when broadcast events occur on location
Perform other tasks as assigned

Qualifications

3 years minimum corporate IT experience
Excellent customer service and communication skills
Strong PC hardware and software experience (build, repair, and troubleshooting issues particularly in a Microsoft Windows environment)
Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
Extremely detail-oriented, trustworthy, and reliable with strong time management capability
Must be a team player and be willing to work independently with minimal supervision
Able to lift 40 pounds (monitors, computers, printers, servers)
Able to assist with occasional afterhours emergency on-call support
The desire and ability to grow and improve technical skills
Experience with networking appliances and technologies such as switches and Wi-Fi

Preferred Skills

Experience with Audio/Video equipment is a plus