ZeniMax Media is seeking a self-motivated, entry level IT Support Assistant to join our team at corporate headquarters in Rockville, MD. The ideal candidate will possess a passion for problem solving, strong customer service and technical skills.
Provide technical support to end users by phone, email, and in person in a friendly, professional manner
Install, configure, and maintain desktop/laptop PCs and peripherals such as printers, mobile devices, USB connected devices and other hardware used in development
Install and configure application and operating system software and upgrades
Identify, research, and resolve technical problems through discussion with users
Document, track, and monitor the problem to ensure a timely resolution
Actively and independently preserve and grow your knowledge of help desk procedures, products, and services
Troubleshoot and repair hardware and network connectivity issues
Perform regular maintenance to ensure that local hardware and systems perform correctly
Remove old equipment and perform data migration to new machines
Responsible for opening, updating, tracking, and closing tickets in the ticket management system while supporting users across multiple time zones
Participate in collaborative work and provide regular updates
Perform other tasks as assigned
Up to 1 year of IT support experience or equivalent education
Competent in M365 (Outlook, Word, PowerPoint, Excel)
General knowledge of Windows 10/11
Ability to work independently and as a team while managing multiple priorities in a constantly evolving and demanding environment
Ability to maintain strict confidentiality with privileged information
Strong oral and written communication skills required
Able to lift 40 pounds (monitors, computers, printers, servers)
Comfortable interacting with all levels of an organization
General knowledge on other industry standard software such as Autodesk and Adobe products
General knowledge of iOS and general mobile operating systems
General knowledge of Linux and macOS operating systems
IT Support Assistant - The typical base pay range for this position at the start of employment is expected to be between $45,000 - $75,000 per year.
ZeniMax has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At ZeniMax certain roles are eligible for additional rewards, such as merit increases and discretionary bonuses. These awards are allocated based on individual performance and are not guaranteed. Benefits/perks listed here may vary depending on the nature of employment with ZeniMax and the country work location. U.S.-based employees have access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid vacation time, paid sick and mental health time, and several paid holidays, among others.