Role Overview:
We are seeking a proactive and passionate Mid Weight Account Manager with a focus on mobile gaming. As the dedicated account lead, you will be responsible for client communication, satisfaction, and account growth. Working closely with project management, strategy, and creative teams, you will ensure that the client's needs are represented, opportunities are seized, and work is consistently delivered on time, on brief, on brand, and within budget. This role offers hybrid working, with 3 days work from home and 2 days in office (located in High Holborn).
Start date: ASAP
Responsibilities:
Act as the dedicated account lead and primary point of contact for key clients, owning client communication, satisfaction, and growth.
Build and maintain strong client relationships, ensuring high client satisfaction and promoting long-term client retention.
Attend client stand-up, account reconciliation, internal account meetings, and work check-ins.
Collaborate with clients to generate new ideas and develop their digital communications.
Collaborate closely with the project management, strategy, and creative teams to ensure the client is represented, opportunities are acted upon, and work is consistently delivered on time, on brief, on brand, and on budget.
Collaborate with the project manager to produce detailed Statements of Work (SoW) for projects.
Assist in producing account planning documentation and work towards the account goals with support from the Account Director.
Manage end-to-end marketing campaigns, including strategy, planning, execution, and performance analysis. Brief writing skills, an added bonus.
Analyze campaign data, metrics, and KPIs to provide insights and recommendations for optimization and improvement with the support of your strategy team members in the Strategy Department and the support of your Account Director.
Deliver confident and articulate client presentations, effectively communicating campaign strategies and results with support from the Account Director
Coordinate and manage multiple projects simultaneously, ensuring timely delivery and adherence to project timelines and budgets.
Escalate potential high-risk or damaging situations to the AD.
Act as the point of contact for all new briefs and the early stages of projects, as agreed with the AD.
Knowledge and skills:
Minimum 5 years proven creative agency experience, working with big brands and managing multiple clients or key stakeholders.
Experience with gaming clients and/or a passion for games, particularly mobile games.
A passion for client satisfaction, building relationships that will weather any storms, and making decisions that are client-first.
Highly proactive with the ability to own and manage client accounts, ensuring client expectations are met and effectively communicated with the wider team.
Open to leading proposals and presentations articulately, showcasing strong brand knowledge and amiability.
An awareness for financials, including presenting project scopes and budgets to clients in a positive manner.
Experience in budget tracking, forecasting, and understanding their impact on project success.
Confidence in overcoming unforeseen challenges based on experience, knowledge, and client relationships. Or awareness of when to escalate to the Account Director
Meticulous communication skills, adept at fostering collaboration among internal teams and keeping clients well-informed.
Exposure to and understanding of the account management and full creative agency process
Familiarity with project management processes and their fundamental principles.
The successful applicant will be:
Highly proactive - you will need to own the accounts you're leading and need to make sure that the client’s expectations are managed, understood, and communicated with the wider team.
Be an approachable and friendly person, keen to collaborate, share knowledge and help others within the team
Proactively seeking out ways to support the team (client services & the wider team)
Taking ownership of your account and your tasks
Seeking out opportunities to develop your skills
Contributing to team discussions and giving your input
Actively looking to bring the team together to collaborate
Proactively communicating updates and keeping everyone in the loop
In return, you’ll get:
Competitive salary
The option to work between home and the office both now and long term.
The opportunity to develop your own skills in a fun, supportive environment.
To work on big game titles in a fast-paced, exciting and ever-growing agency
To work alongside extremely passionate digital natives, producing world-class work
Access to training and development at the directors and line managers discretion
Waste shuts during the Christmas period ranging between 1 and 2 weeks with that time not being taken out of your regular holiday entitlement
Early-finish Fridays in August & February
Christmas and summer parties you'll want to post about
Regular team outings and social events
Workplace pension
Cycle to work scheme
Birthdays off
Volunteer days
Access to Employee Assistant Programme (EAP)
Flexible start times
Group Life Assurance
Group Income Protection
Private Medical Insurance effective from July 2023
A shiny new office, with a gaming area, plus regular events and free breakfast on Tuesday
The Waste Way
At Waste, we live by 4 key cultural pillars and expect ALL Waster’s to live up to these principles. This is what Waste was founded on:
Be Brave – We look for fresh ways to solve problems and encourage diversity of thought.
Own Your Shit - We value actions over words and empower Wasters to make things happen.
Make it Better – We’re always looking for ways to improve our work, agency and ourselves.
Be Kind – We’re a team. Win together, lose together, learn together.
How Wasters embrace Diversity & Equal Opportunity
Us Wasters are committed to diversity, equality and inclusion. For us diversity and inclusion are not just a tick-boxing activity, but a chance for us to make long-term meaningful change. A diverse workforce means that we’re able to unlock our ability to innovate, be creative, be better problem solvers and provide an inclusive environment for everyone and we encourage candidates from all backgrounds to apply.
