This job listing expired on Apr 21, 2025
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The opportunity

Team mission: Unify customer success digital motion across Unity’s portfolio of GA products to effectively and efficiently deliver value to our Customers at scale, resulting in increased adoption, retention, growth, and efficiency.

What you'll be doing

  • The team is transforming our digital engagement customer success engagement model. It is critical to driving value at scale as the Unity business expands. The team does so by reimagining processes, leveraging AI and business intelligence tools, and putting customers needs first. We strive to achieve our mission by driving towards the values below.

  • The new hire will be challenged with and given the autonomy to create a part of a full digital customer engagement lifecycle that aims at ensuring users are effectively onboarded, adopting and deriving value from the product, to achieve the overarching outcome of maintaining a high renewal rate.

  • Value Focused: Identify the specific value for both Customers and Unity that every component of the Foundation delivers across the entire lifecycle

  • Data Driven: Incorporate all available data to deliver personalized experience, proactive engagement where possible, and timely communication of risks or opportunities

  • Unified: Build a standardized and consistent engagement model across all Unity GA products, make working with us simpler and predictable

  • Experiential: Meet the Customer where they are, deliver personalized and timely content, and drive or confirm value in all communications

  • Iterative: Assume iteration and learning from each new implementation, identify improvements to process, communications, and content

  • Experimental: Build in the capability to run A/B testing to experiment with messaging or process changes

What we're looking for

  • Learn the Product, Company & Team:

  • Gain a deep understanding of the company's products, features, and value proposition.

  • Familiarize yourself with the company's culture, mission, and vision.

  • Build Relationships:

  • Establish strong working relationships with key stakeholders within the organization, including the teams mentioned above.

  • Develop a Customer Success Strategy:

  • Create a personalized onboarding plan for new customers.

  • Identify key metrics and KPIs to measure customer success.

  • Develop a strategy for proactive customer engagement and support.

  • Implement a Customer Success Process:

  • Establish a standardized process for customer success activities, including onboarding, check-ins, and renewals.

  • Implement a customer success management tool to streamline operations.

Additional information

  • Relocation support is not available for this position.

  • Work visa/immigration sponsorship is not available for this position

Life at Unity

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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