We are looking for a highly talented, motivated, and experienced person to work with us on XDefiant, a new multiplatform online multiplayer action game based in our San Francisco studio. XDefiant is a free-to-play, fast-paced arena shooter that combines intense combat with personalized loadouts and specialized factions, as teams battle for domination.

You’ll be working to support the development team, responding to questions and issues raised by the entire team, helping new users get up to speed and assisting developers work through issues. You’ll be identifying places where the tools and product can be improved and coordinating with the development and tools teams to improve the entire XDefiant ecosystem. You will work on a small, collaboration-oriented team where you will have the opportunity to contribute in meaningful ways.

You’ll also be part of the diverse Ubisoft San Francisco team. We embrace a variety of work situations based on what’s best for the team, and we welcome people working in our SF office, remotely from other locations, or some combination of the two. We put a priority on supporting our team members and what makes them happiest and most productive.

WHAT YOU'LL DO

Assist with first time set-up of various tools and software and educate users on how to use tools across various studios
Respond to user issues and aid in troubleshooting to help resolve them
Investigate problems and work with appropriate teams to determine solutions
Suggest improvements whenever possible, helping to design new tools and processes
Communicate and escalate when submissions are not up to par and need to be removed
Provide live support and triage of crashes, errors, logs/dumps, and server performance to the Online team
Work intimately with engineers, programmers, developers, and testers to help resolve blocking issues and aid in general troubleshooting on the project
Assist in debugging issues across the online servers, editor tools, engine, telemetry, and logs/dumps
Assist in content filtering and test automation efforts
Plan tests on specific areas and improve upon the process throughout the project

Qualifications

WHAT YOU'LL BRING

QA engineering or equivalent IT experience of at least 1 Year
Experienced with Perforce and Jenkins, Python is a nice plus
Experienced with Grafana and Kibana
Comprehensive experience with JIRA or other bug-tracking systems
Comprehensive experience with Confluence or similar documentation tools
Strong interpersonal and communication skills
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
Autonomous, problem-solving, and open-minded attitude
Debugging and analytical skills
Good teamwork abilities

Learn more about XDefiant here - https://www.ubisoft.com/en-us/game/xdefiant Learn more about the Snowdrop engine here - https://www.ubisoft.com/snowdrop

Additional Information

WHAT YOU'LL GET

Medical, dental, and vision coverage
Employer HSA contribution to fully cover your deductible (with enrollment in a HSA eligible medical plan)
401k match
Paid vacation, holiday and wellness time
Fitness, physical challenge, and eSports competition reimbursements
Ginger emotional support app for you and your adult dependents with up to 10 sessions per year of video-based therapy and psychiatry services
Membership to One Medical
Rocket Lawyer online legal service membership
Paid parental leave
Paid time off to volunteer
Pawternity – paid time off to bond with a newly adopted pet
Sabbatical leave available after 5 years of employment
Access to all of the latest Ubisoft games for PC
Generous discount on new Ubisoft games

All your information will be kept confidential according to EEO guideline

MORE ABOUT US

Ubisoft is composed of over 19,000 talented people located in 55+ development studios and offices across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

Ubisoft’s worldwide network of video game development studios and business offices work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more. Ubisoft is a global leader in the video games and entertainment software industry.

We are committed to enriching player’s lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine, and everyone is eager to share knowledge.

The San Francisco base salary range for this full-time position is $70,000 to 72,500. The base pay offered may vary based on a candidate’s geographic region, qualifications, skills and experience among other factors. Compensation details reflect the base salary only, and do not include bonus, stock options, or benefits.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences. Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Take entertainment to the next level. Join us and create the unknown. We do not accept any unsolicited resumes submitted by staffing or placement agencies or recruiters.

Project Support Specialist - XDefiant