IT Operations Manager - M/W/NB

Company Description

Ubisoft is a global leader in video games, with teams around the world creating original and memorable experiences through franchises such as Assassin’s Creed, Rainbow Six, Just Dance, and many more. We believe that diverse perspectives enable both players and teams to thrive. If you are passionate about innovation and want to push the boundaries of entertainment, join us in creating the unknown!

Job Description

We are looking for an IT Operations Manager to lead a team of 10 specialists responsible for Ubisoft’s monitoring: supporting and developing our observability products. The ideal candidate combines strong people management skills with technical awareness, helping the team stay efficient, proactive, and aligned with organizational goals. 

This role is less about coding and more about leadership, process, and operational excellence. 

Team Management & Leadership 

• Lead and mentor a team of 10 monitoring specialists (programmers and administrators) based in EMEA and NCSA.  
• Conduct regular 1:1s, performance reviews, and career development planning.  

IT Product & Operations Oversight 

• Work with the team to investigate alerts, raise tickets, and resolve product issues following ITIL practices 
• Ensure smooth handling of current product operations while supporting further feature development.  
• Optimize operational workflows for efficiency and scalability.  
• Provide insights on the roadmap of our products, as an Operations Manager 
• Lead continuous improvement practices to keep enhancing our ways of working 

Stakeholder & Communication 

• Serve as the main point of contact for internal stakeholders regarding operational updates.  
• Translate technical issues and updates into actionable insights for non-technical teams. 

Qualifications

• Proven experience managing teams of 5–15 people, with strong coaching and interpersonal skills.
• Familiarity with IT products, monitoring systems, and operational workflows (experience with ticketing systems such as ServiceNow is a plus).
• Solid knowledge and understanding of the ITIL framework.
• Strong organizational, problem-solving, and process improvement abilities.
• Ability to lead teams proactively, anticipate challenges, and drive operational excellence.

Additional Information

Ubisoft Benefits

💰 Profit-sharing and an annual company savings plan. 25 days of paid vacation + 12 additional RTT days.

🎁 50% reimbursement of your Navigo pass, meal vouchers (€9/day), health insurance for you and your family, as well as many additional Ubisoft benefits.

👶 20 weeks of maternity leave, 7 weeks of paternity/co-parental leave.

📍 Our brand-new offices are located in Saint-Mandé (Metro line 1, Saint-Mandé station). A gym is available in the building.

Recruitment Process

[45 min; remote] – Interview with a Talent Acquisition Specialist
[60 min; remote] – Interview with the hiring manager
[60 min; remote] – Interview with a key stakeholder
 

Skills and abilities can be expressed in different ways and may be built through a variety of experiences. That’s why we strongly encourage you to apply, even if you do not meet all of the criteria listed above.

Ubisoft is an equal opportunity employer. We welcome applications from all individuals regardless of gender, background, religion, sexual orientation, social status, disability, or age. Ubisoft is committed to fostering an inclusive work environment that reflects the diversity of its player community.

Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.