Ubisoft's 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown!

EMEA Ubisoft CRC

Here at the Consumer Relationship Centre, we have one thing in mind, MAKE BETTER GAMING HAPPEN!

Our aim is to provide exceptional player support, engaging on a level that helps build trust and love towards our wide range of brands and worlds. For our mission, we engage with our players on a multitude of platforms, such as our live chat and email channels, social media channels on Facebook and Twitter, as well as interacting on Discord and Reddit too.

Our mission is to enrich our players’ lives with unique and memorable gaming experiences, engaging with our players as players ourselves, providing a support experience like no other. We want our communities to thrive and provide excellence to our players.

Job Description

As a member of the Community Management team, you’ll know your Lurker from your Super User. You’ll be integral to the Ubisoft strategy of putting the player at the heart of everything we do. By listening, publishing and engaging you’ll be both the eyes and ears of Ubisoft across all social media platforms and the voice of the player in the Ubisoft group.

The Community Representative drives conversation on community channels to engage and influence our players to become active Ubisoft ambassadors.

To make better gaming happen we need you to:

Monitor & organize Ubisoft forums and manage conversations on other community channels including Facebook, Twitter, and blogs in close collaboration with Community Managers and local subsidiaries.
Drive conversation across community channels to engage and ultimately influence our players to become active Ubisoft ambassadors.

A Day In The Life

Support community managers delivering their strategy at a regional level.
Regular qualitative and quantitative reporting on community conversation.
Gather, analyze and present relevant feedback from the community to Community Managers and other Stakeholders.
Monitor and respond on all social media, in particular Facebook, Twitter, and Forums.
Regularly engage with players on a 1:1 level, encouraging discussion to contribute towards the growth of the community at a regional level.
Manage the local Ubisoft forums by building their structure, overseeing moderation, and regularly publishing content.
Demo products at tradeshows if applicable.
Handle news localizations and proofreading with high-quality standards.
Support the wider CRC team when required.
Collaborate with local subsidiary teams where required.

Qualifications

What you’ll need to nail it:

Ideally a degree in any Communication related field and first-hand experience in managing online communities is an asset.
Fluency in English, plus outstanding written and oral communication skills in Spanish.
Strong analytical skills and ability to present complex information in a simple format.
Knowledge of major social media platforms.
Passion for gaming and engaging with communities.
Highly organized, proactive, and a positive attitude.
Great team spirit with a drive to succeed.
High flexibility to manage changes and pressure with short notice and to cover late hours and weekends when required.
Knowledge of MS Office, in particular Excel, Word and Power Point.
Basic technical knowledge of HTML, as well as Photoshop, and knowledge of back-office tools for Web or Social Media is a plus.
Passion for interactive marketing and gaming.

Additional Information

Perks:

We know the world of work has changed, so we have a great hybrid working scheme that allows our team members to work from our Newcastle office surrounded by an amazing team and also spend some days remote work from home;
Ongoing training and career progression paths through our learning academies;
We want everyone involved in our games to share our success, that’s why we have a generous multi ownership shares scheme;
In addition to your salary and performance bonus, we also contribute to your pension, offer private medical cover and life assurance;
Be Active allowance for activities including gym membership, sports classes and National Trust plan;
Family-Friendly Policies including enhanced Maternity & Paternity Leave, PET-ernity leave, Fertility and Adoption Policies;
Quarterly team building days, launch events and celebration parties!
Entertainment area with consoles, books, pool table and more;
Free snacks, fruit and drinks.

Important Information to consider before submitting your application:

Successful candidates must be fluent in BOTH Spanish and English

The job is a permanent role and will be located in Newcastle-upon-Tyne. This role requires candidates to work from the office min. 2 days per week, so living within a commutable distance of Newcastle-upon-Tyne is essential.

Employment is conditional upon providing proof that you have the appropriate legal right to work in the UK. We are able to offer successful candidates a Skilled Worker Visa to work in the UK plus relocation support.

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Community Representative - Spanish Speaking