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About the Role
An Associate Strategic Partner Manager at Twitch supports the ongoing success of our most influential and visible streamers across the Twitch Partner program. You will improve the live streaming experience for broadcasting partners in the DACH region (Germany, Austria, Switzerland) and be their liaison within the Twitch business. You will lead regional content creator development, operationally support the regional team to acquire and develop broadcasters across the DACH region and focus on delivering the highest quality service to provide a great experience to broadcasters
As the ideal candidate, you are familiar with the creator market in the region, have client management experience, a customer service mentality and comfort with evolving timelines. You also have a passion for creator content and the desire to turn that passion into a career.
Reporting to the regional lead, you will be a member of the EMEA Content team and will work with a wide array of teams, including Marketing & Comms, Business Development, Sales, Finance and Global Partnerships.
This role is based in Berlin (DE)
Help manage our regional creator Partner program, operations, event activations, business processes, and the daily rhythm of business for the DACH Partnerships team. You are comfortable handling confidential data, you are detail-oriented, and creative. You enjoy ownership, and working backwards to increase project effectiveness.
Manage existing partnered content creators and maximise their use of the Twitch service
Identify, recruit and develop content creators to use the Twitch service through CRM tools
Communicate product and policy updates and moderation decisions to your assigned accounts
Report on performance metrics and goals concerning your creator portfolio on an ongoing basis
Work with cross-departmental teams
Collaborate with team members to solve complex creator issues while advocating for strategic partners' needs
Bridge the language barrier between Twitch and the local community
Deliver communications to partnered content creators
Support local strategic programmes (i.e. events) which provide value to broadcasters
Report key performance metrics and goals.
Work with our Customer Support team to help resolve partner inquiries
Maintain a promotional event calendar that covers professional, community, and charity events
2+ years of experience in customer facing service roles, managing high profile customers
An understanding of common online video and online advertising metrics
Familiarity with Twitch as a user and broadcaster
Developed an understanding of the traditional and digital media sector
Experience with CRM tools like Salesforce and Gsuite
Experience within the Gaming and Content Creator Space
Excellent oral, written, and presentation communication skills in both German and English
Fluency in one (or more) other language(s)
Previous employment in a similar role on the platform / agency / Broadcaster side
Bachelor or Master's degree in Communication, Business, Marketing, or International Studies
Maternity & Parental Benefits
Paid Time Off & Holidays
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)
Free Snacks & Beverages
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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