This job listing expired on Jun 29, 2023


  • Position - Player Support Agent

  • Language - Native or near-native English and Japanese

  • Tenure - Entry Level

  • Experience - None Required - we will train you on the job

  • Location - WFH/Remote

  • Contract - Full-time employee - 40 hours per week


TransPerfect Gaming is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.


Are you a passionate gamer, determined to kickstart a career in the video games industry? Do you have good interpersonal skills and an eagerness to learn? If you answered yes to these questions, we’d love to meet you.

As an entry level Player Support Agent, you’ll get the opportunity to work with a diverse team of like minded people, supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.


  • Processing ‘Calls for Help’ received from the community you are supporting

  • Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’

  • Becoming highly skilled in the use of various ticketing and social media platforms

  • Getting creative in finding solutions encountered on a to day-to-day basis

  • Encouraging brand loyalty by providing an outstanding service

  • Assisting with reporting by tracking data on a form or spreadsheet

  • Supporting your managers with ad-hoc tasks


  • A native or near native level of English & Japanese with excellent oral and written skills

  • Excellent interpersonal and organizational skills

  • Advanced knowledge of Google Workspace and/or Microsoft Office

  • Strong ability to multitask, prioritize, and work independently with minimal supervision

  • Great knowledge of gaming social media, such as Reddit, Facebook, Twitter, and Discord

  • Driven by a passion for video games


  • A competitive salary

  • The opportunity to hone and improve your skills

  • Apply your talents to a diverse variety of engaging gaming projects

  • A team of like-minded people in a fast-paced, multicultural environment

  • Ongoing training and professional self-improvement opportunities

Interested? Then we want to hear from you!