Position - Player Support Agent
Language - Native or near-native English and Japanese
Tenure - Entry Level
Experience - None Required - we will train you on the job
Location - WFH/Remote
Contract - Full-time employee - 40 hours per week
WHO WE ARE
TransPerfect Gaming is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.
WHAT WE ARE LOOKING FOR
Are you a passionate gamer, determined to kickstart a career in the video games industry? Do you have good interpersonal skills and an eagerness to learn? If you answered yes to these questions, we’d love to meet you.
As an entry level Player Support Agent, you’ll get the opportunity to work with a diverse team of like minded people, supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
Processing ‘Calls for Help’ received from the community you are supporting
Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’
Becoming highly skilled in the use of various ticketing and social media platforms
Getting creative in finding solutions encountered on a to day-to-day basis
Encouraging brand loyalty by providing an outstanding service
Assisting with reporting by tracking data on a form or spreadsheet
Supporting your managers with ad-hoc tasks
THE IDEAL PROFILE
A native or near native level of English & Japanese with excellent oral and written skills
Excellent interpersonal and organizational skills
Advanced knowledge of Google Workspace and/or Microsoft Office
Strong ability to multitask, prioritize, and work independently with minimal supervision
Great knowledge of gaming social media, such as Reddit, Facebook, Twitter, and Discord
Driven by a passion for video games
WHAT WE OFFER
A competitive salary
The opportunity to hone and improve your skills
Apply your talents to a diverse variety of engaging gaming projects
A team of like-minded people in a fast-paced, multicultural environment
Ongoing training and professional self-improvement opportunities
Interested? Then we want to hear from you!