Hitmarker

OPERATIONS - Community and Support Specialist

Sucker Punch Productions
​🇺🇸Bellevue, WA, USA​🌎Remote (USA)​🌎Remote (Canada)
​Contract
​Intermediate (2–5 years exp)
​$67,700 – $101,500 USD per year
​Community Management
​Social Media
​1 day ago
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The Community and Support Specialist is Sucker Punch’s spokesperson, responsible for working alongside our Senior Communications Manager to conduct day-to-day interactions with our fans and players. They will provide world class, personal support by engaging, educating, and entertaining our players, while maintaining an ongoing dialogue with the community at large and informing our internal team.

Responsibilities

  • Engage with the community across social media channels, while collecting feedback and addressing concerns

  • Communicating with fans and facilitating support requests for gameplay issues

  • Working alongside our Senior Communications Manager and Sony public relations and marketing, populate social media feeds and external channels

  • Present reporting to internal teams on community engagement, sentiments, and social media data with the intent to take Sucker Punch media practices to the next level

  • Educate and inform players by writing, maintaining and updating articles both internally and externally

  • Moderate discussions, provide personal insight, offer humor, spotlight community-related items, and be the liaison between players and development team

  • Assist Sucker Punch Ops team with internal communications and team events

  • Interact with sister PlayStation Studios teams on collaborations and knowledge sharing

  • Willing to travel industry-related tradeshows and conferences

Qualifications

  • 3-5 years experience in social media, public relations, community management, or related field

  • Exceptional interpersonal skills, both written and verbal

  • Desire to proactively work as part of a team

  • Highly organized with project planning skills and the ability to work in a fast-paced environment

  • Ability to answer and prioritize high volumes of support requests

  • Must be able to exercise discretion and keep composure under pressure

Bonus Factors

  • Knowledge of Sucker Punch games and PlayStation ecosystem a plus

  • Working knowledge of image and video editing a plus

This position is available for on-site, hybrid or fully remote.

We are currently only seeking candidates eligible to work in the US or Canada.

This is a contract role. As well as open to remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below.

$67,700-$101,500

Please review benefit information here: https://www.dzconnex.com/summary-of-benefits