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Responsibilities

  • Proactively monitor a selection of online games and related systems required for 24/7 service

  • Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs

  • Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner

  • Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel

  • Consult, create and maintain process documentation

  • Carry out quick patch and build deployments including post deployment smoke testing

  • Prepare accurate and timely reports with updates and summaries on events and issues

Requirements

  • Technical support skills with focus on game servers and client crashes

  • Knowledge of network technologies and GNU/Linux OS

  • Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures

  • Availability to work in shifts, including nights, weekends and holidays

  • Excellent written and verbal communication skills

  • Maintaining strict punctuality and quick response

  • Familiarity with common IT infrastructure and its practices

Would be a plus:

  • Monitoring/Analyst experience (assessments based on data, graphs etc.)

  • Technical support experience in an online 24/7 service industry

  • Experience working in games industry, particularly multiplayer and MMO games

  • Some familiarity with terminology and process for game development, QA and release management

We offer

  • Working with an international team of world class professionals on exciting and challenging projects

  • Relocation program for new hires

  • Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events

  • Medical Insurance package

  • Sensibly flexible working hours

  • Breakfasts, snacks and fruits available during the day, tea and coffee machines

  • Friendly team and a family-like environment

  • Casual workplace environment in Krakow downtown including bicycle parking, game and chill-out zones

  • Additional benefits – care bonus to cover health, educational and safety needs, paid break from work, Multisport card, paid health insurance, corporate parties and team buildings and many more others