Responsibilities

Processing complicated requests, network, hardware and specific software troubleshooting 
Computer ordering, construction, staging, OS and software installation 
Networking cabling, bundling and troubleshooting 
Server oversight and maintenance (without direct administering) 
Software, electrical and cooling maintenance

Requirements

Knowledge in hardware/network/software troubleshooting 
Knowledge in Windows 7/8/8.1/10, troubleshooting 
Hands on experience with Active Directory (user accounts management) 
Ability to write technical documentation in a precise manner 
Ability to provide end user face-to-face and remote support; strong customer service attitude and approach 
Knowledge and understanding of the PC, network, and other technology procurement processes; ability to order parts quickly and inexpensively 
Professional experience in IT support of at least 1.5+ years 
English language skills required; Polish, Russian speaking and writing preferred

Would be an advantage

Support experience in game industry - troubleshooting of art software (autodesk, allegorithmic, adobe, etc)
Basic knowledge of version control systems (git, svn, perforce)
Experience in MS o365 cloud platform
Experience in remote user support and ability to explain difficult tech stuff in a user-friendly way
Experience with patch panel commutation and LAN cabling
Knowledge of Atlassian products (jira, confluence) or any other bug-tracking system

We offer

Working with an international team of world class professionals on exciting and challenging projects
Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
Medical Insurance package
Sensibly flexible working hours
Breakfasts, snacks and fruits available during the day, tea and coffee machines
Friendly team and a family-like environment
Casual workplace environment in Krakow (or Warsaw) including games and chill-out zones, and bicycle parking
Additional benefits – care bonus to cover health, educational and safety needs, paid break from work, Multisport card, paid health insurance, corporate parties and team buildings and many more others

Helpdesk Engineer