Role Overview: As a LiveOps Co-ordinator at Side, you will be responsible for managing and executing live operations tasks to ensure smooth and engaging player experiences. This includes coordinating events, offers, and in-game content updates, working collaboratively with cross-functional teams to deliver high-quality live game content.

Responsibilities

Build, plan, execute and implement offers, events, cosmetic content, and other live content
Provide live service excellence to our players
Collaborate with PMs, Content Designers, QV, marketing, production, and other LiveOps Coordinators to ensure that our content releases, event pacing and communication meet the highest standards
Review and suggest implementation optimizations by combining expert knowledge of the game’s content with understanding of players’ engagement and spend drivers
Handling TIDs and localization
Configuration of live events
Detailed documentation of events and campaigns
Communication with PMs, Designers, DDs, artists and the rest of the team

Requirements

Skills

Attention to detail & highly organized
Problem-solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines
Result Driven - comfortable with fast-paced environments and able to learn new tools or processes quickly
Excellent oral and written communication skills
Passionate about games, what keeps players engaged, and what causes them to spend
A keen interest in F2P games, or a willingness to get familiar with the space

Experience

LiveOps experience of 4 to 5 years in a gaming industry is mandatory
Cross-Disciplinary Collaboration
Knowledge or willingness to learn tools like JIRA, Excel

Benefits

What we offer:

The opportunity to join our growing business at an exciting time.
Dynamic and entrepreneurial culture.

Who we are:

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.