Operations Administrator (6 month FTC)

Reporting to the Operations Manager, the Operations Administrator will provide administrative support to the SEGA West Operations team, with a primary focus on the physical packaging supply chain - overseeing the manufacture and distribution of back catalogue products. Key responsibilities include order processing, logistics coordination, inventory tracking, procurement, and general departmental support as required. The role will involve building strong working relationships with first-party partners, the UK warehouse, and distributors.  

In addition, the position will support the digital operations function, primarily through the deactivation of digital keys, along with occasional ad hoc tasks as needed.  

As the team utilises shared business tools across both physical and digital operations, the successful candidate will be expected to develop proficiency in these systems to effectively support the broader operations function.   

KEY RESPONSIBILITIES:  

• Process sales orders and raise manufacturing purchase orders (POs) 
• Raising and process artwork and component invoices, including pricing checks 
• Maintain the Operations shared email inbox 
• File and receipt key documentations, including Customer POs, manufacturing POs, Order Confirmations, and delivery notes (for catalogue re-orders) 
• Creation of Commercial Invoices 
• Produce and distribute daily shipping and stock reports 
• Deactivate digital keys as required 
• Provide daily administrative support across all areas of the Operations team, including both physical and digital disciplines  

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:  

Essential:  

• Proficient in Microsoft Office suite 
• Excellent data processing skills 
• Ability to multitask, work to deadlines and stay organized in fast-paced environment. 
• Self-motivated and proactive 
• Strong Interpersonal Skills 
• Strong written and verbal communication skills 
• Strong organisational skills  

Advantageous:  

• Knowledge and experience of Operations or supply chain 
• Prior experience in the video game or entertainment industry 
• Oracle experience  

A BIT ABOUT SEGA
SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly.

At the heart of SEGA is our publishing team based in London, where we help the studios bring their creative vision to life. Here we have a hardworking bunch of people spanning Tech, Sales, Marketing, Finance, Studio Operations and more.

Together, we drive the continued success and evolution of our Western business through living our company values of being product focused, embracing true partnerships and always having fun so that we can strive to come together as One SEGA. 

WORKING THE SEGA WAY
We believe that making the best games relies on having the best people, so we make sure that we look after ours…

• For our gaming buffs, you can get involved in our lunchtime get gaming sessions in our games lounge and Club SEGA, regular gaming tournaments and free SEGA games on Steam.
• If you're more of a foodie, you can take advantage of fresh fruit and cereal every single day.
• Fitness fanatics will love our discounted gym membership, ride to work scheme, workout area and bootcamps in the business park. You can find your zen with weekly yoga classes as well as in-house massage therapy.
• You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme so that you can stay motivated and focused on making SEGA the best it can be.
• We hold regular lunch & learn sessions, company updates at incredible venues in Central London and Christmas parties that you’ll want to brag to your mates about! What’s not to love?
• We pride ourselves on having flexible working hours to ensure that you have a life outside of the office.
• We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!