Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution.
You will be reporting to the Senior Director of Moderation (Core). The Moderation team oversees all of the human content review for all of Roblox's global players, developers, and advertisers. This position is important to understanding and reporting on the operational performance of the Moderation organization. You will help the Senior Director identify opportunities to improve operations and engage with the Data Science teams to launch and track experiments to enhance all aspects of operational execution and data-driven decision-making.
Partner with Data Science teams to roll out operational KPIs
Identify and flag data gaps and work with Data Science teams to close any gaps and lead data strategies cross-functionally
Report on Customer Service operations performance
Build, maintain, analyze, and present operational reports for senior-level management
Gather information to drive data-driven decisions by observing workflows, researching internal company documentation, working cross-functionally with other data teams, conducting employee interviews, etc.
Determine appropriate methods to analyze operations, relevant information, and data
Identify operational improvement opportunities by analyzing data and trends and build a business case to support it
Coordinate with vendors to ensure they have sufficient data access to effectively manage operations
Stay updated on industry and market trends that involve data-driven decision-making.
Develop new processes and procedures to enhance operations
Work with managers and employees to implement data process changes
Determine the effectiveness of new processes, tools, and policies
Minimum Bachelor’s degree, prefer MBA or MS
5+ years as an analyst in a professional setting
Strong collaboration skills, with the ability to work with cross-functional teams, specifically with Data Science teams.
Excellent working knowledge of advanced SQL, including common table expressions and complex joins
Experience using data to lead decision-making
Excellent analytical and problem-solving skills
Knowledge of Python and/or R
Experience with designing and running experiments for decision-making
Strong business acumen
Consulting and project management skills.
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.
Annual Salary Range
Industry-leading compensation package
Excellent medical, dental, and vision coverage
A rewarding 401k program
Flexible vacation policy
Roflex - Flexible and supportive work policy
Roblox Admin badge for your avatar
At Roblox HQ:
Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
Onsite fitness center and fitness program credit
Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.