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Technical Writer (Contract)
Aliso Viejo, CA
As a part of Sony Interactive Entertainment, the Future Technology Group (FTG) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.
As a Technical Writer in the Global FTG Division, you will spearhead the creation of technical documents, manuals, and knowledgebase of processes. You will work alongside teams in different countries to enable PlayStation to stay ahead of our competition by pushing the boundaries of what is possible.
How you will make a difference
Collaborate with key stakeholders, global cross-functional teams (CFTs), and internal business users within FTG to define documentation requirements and write internal technical manuals for engineers, analysts, and other business users.
Facilitate the end-to-end development and upkeep of standard operating procedures (SOPs) for the Technical Operations Support department.
Translate detailed technical procedures into easy-to-follow documentation to drive process- driven operations.
Organize existing repository, identify gaps, and lead efforts to ensure accuracy and consistency of documentation across the division.
Take accountability for deadlines and follow-up where needed. Who you are
BS/BA in Technical Communication, English, Computer Science, or equivalent.
3+ years of relevant experience as a technical writer or business analyst in an IT or software
Experienced with using Confluence and Jira.
Experienced with navigating and documenting terminal commands in Linux Operating Systems.
Familiarity with GitHub and GitLab.
Detail-oriented with a sharp eye for grammatical errors and ambiguities.
High level of competency with written and spoken English language.
Effective communicator and exceptional facilitator for collaborative sessions and stakeholder
Curious, eager to learn, and not afraid to ask questions.
Proficient in taking and organizing notes; ready to answer questions on-demand.
Nice to have
Experience working alongside global operations teams across different countries.
Experience with bringing diverse groups of people together to produce breakthrough results.
Professional experience as a Business Systems Analyst.
Experience in designing visual assets such as workflow charts, diagrams, and banners.
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At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
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