This job listing expired on Jan 11, 2024

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

As a member of the technical operations SRE team within the Accounts & Identity group, you will carry the responsibility of keeping services and applications on the platform available, resilient, and secure while continually enabling our feature teams to deliver exciting features and experiences to our millions of users worldwide. You will drive, and lead technical initiatives, identify and contribute towards process and technology improvements amplifying experiences for players, operators, and content creators.


  • Support application delivery and operations of internal and public-facing services within AWS cloud environment, ensuring availability, resiliency, scalability, and performance.

  • Facilitate delivery and releases of new services and features to customers while ensuring operational readiness.

  • Pursue operational improvements and toil reduction thru automation and tooling.

  • Improve observability on our platform by implementing robust monitoring and alerting patterns. Develop rich, informative dashboards / reports on applications and services that provide relevant insights and meaningful alerting to reduce MTTD and MTTR.

  • Collaborate with development, platform and security to inspire, implement, and deliver end-to-end system performance, resiliency and security across all services and tools within the platform.

  • Evaluate hosting resource usage and spend and optimize by applying standard methodologies, patterns and technologies such as spot instances and auto-scaling.

  • Participate in rotational on-call support to triage, resolve production incidents and conduct root cause analysis to identify and drive improvements.

Key Qualifications:

  • Build, deploy, operate and support services at scale

  • PASSIONATE(!) desire to automate and improve everything including process improvements, standardizing tools and technologies

  • Excellent problem solving skills that span user experience, system, infrastructure, and networking (TCP/IP).

  • Drive operational and infrastructure requirements that promote availability, reliability, performance, and security at global scale

  • Customer and peer relationship focused with strong interpersonal and communication skills, inspire change across teams and mentor others.

Required Skills:

  • Operating distributed, critical customer-facing services or applications in production at a global scale.

  • In depth understanding of Unix/Linux systems internals and networking

  • Source code management tools (GitHub preferred)

  • Software development experience in one or more of following: Python, Go, Node.js, Java.

  • Building and deploying Infrastructure as Code: CloudFormation/Terraform

  • Building continuous integration and continuous delivery (CICD) pipelines in Jenkins or similar

  • Operating and running Web Application/APIs in AWS cloud infrastructure including managed services such as Lambda, RDS, DynamoDB and Elasticache.

  • AWS systems and network protocols (ie: ALB, R53, API-Gateway, TCP/IP, HTTP/HTTPS, DNS)

  • Delivering production content using CDN technologies (Akamai, Cloudfront)

  • Container technologies and orchestration (ie: Docker, Kubernetes, EKS)

  • Application monitoring tools: DataDog, CloudWatch, Splunk, Grafana

  • Data Reporting & Analytics: SQL, MySQL, Oracle.

Preferred Experience:

  • BS degree in Computer Science, Software Engineering, or related technical area

  • 7+ years professional experience

  • 2+ years AWS Cloud - deploying, tuning and operating Web/API services at scale.

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$148,600—$223,000 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.