Who we are

Emerging from the university esports community in 2010, NUEL has a mission to widen access to esports and create memorable experiences for players. In addition to supporting thousands of students across the UK and Ireland, NUEL works closely with a range of partners to deliver activities in the university scene and beyond, as well as provide grassroots employment and education support. Since our acquisition by global technology company GGTech Entertainment earlier this year, we’re continuing to look to grow our team and capabilities in the region.

The role

We are seeking a full-time Social Media & Community Manager. Working primarily on our UNIVERSITY Esports project, their role will be to proactively develop and use social media and community channels to build relationships and communicate with students, student societies, and universities.

The successful candidate will be our primary eyes and ears in the community - alerting us to student needs, challenges and opportunities. They’ll also proactively use our various social media channels to publish interesting and relevant content for the community.

They will also take the lead, with the support of other members of the team, on planning and organising both in-person and online community events, including campus roadshows, educational workshops, and community competitions. This includes coming up with new ideas, budgeting and logistics, as well as working with local organisers (such as student societies and universities) for delivery of these events.

Our ideal candidate is somebody who is excited by working with grassroots gamers and finding ways to support what they’re doing. They’ll be proactive and energetic, eager to speak directly to students, societies, unions, universities, and other stakeholders and report back on their findings. They will be looking to grow with the team as we grow our capabilities and take on exciting new projects - the scope is there for the successful candidate to develop this role in a range of directions.

This role will also be called on to support our non-university activities, such as our recent work in the official Teamfight Tactics ecosystem.

Working Hours and Location

As we’re an events company, working hours often need to be flexible, requiring evening and weekend work to align with when activities are taking place. We will work with you to set appropriate working hours, and we have a flexible approach to time-off-in-lieu to support your work-life balance.

This full-time role is intended to be on a hybrid-working model with the successful candidate expected to divide their time between working from home and our office in Nottingham. We can offer support with relocation costs. However, for the right candidate, we can be flexible on this.

Responsibilities

Plan and organise activities to support the student esports community, such as freshers fairs, on-campus events, and workshops.
Attend and manage in-person UNIVERSITY Esports campus events across the country.
Identify and develop new opportunities for community activities and partnerships.
Work with societies to support their development and grow their memberships.
Manage the NUEL Society Rep network, maintain ongoing communications with student representatives, and build relationships with other stakeholders such as universities.
Lead on creation and distribution of community merchandise.
Interact and engage with the community on a variety of social media platforms.
Plan, schedule, and execute marketing activities - including direct communications with students and society reps, mailouts, and press releases.
Identify social media trends and analyse social media data to improve engagement and develop an online community.
Ideate, strategise and assist with the creation of content across channels.
Work closely with the senior management team during budget and strategic planning.

Requirements

Previous experience creating, managing, moderating or maintaining a community space.
Strong English literacy skills.
Friendly and approachable with the ability to connect with a wide variety of stakeholders.
Understanding of the student demographic.
Good communicator with experience of teamwork and collaboration.
Proactive, creative and energetic.
Strong time and task management, and organisational skills.
Strong familiarity with Google Suite or Microsoft Office.
UK-based.

Nice to have

Previous marketing or partnerships experience.
Previous experience of managing social media accounts.
Experience of working in grassroots esports.
Experience managing or working at in-person esports events.
A general understanding of the UK’s Higher Education system, e.g. students unions.
Some design experience with Adobe suite.

What we offer

Flexible working patterns and hybrid working.
Employee Assistance Programme including confidential access to legal information, bereavement support, money management guidance, access to formal counselling, and more.

We strongly encourage applications from women, non-binary people, LGBTQIA+ folks, POC and members of minoritised communities. You'll receive support on all aspects of your role and we aim to provide opportunities for up-and-coming UK talent, especially students. So even if you feel under-qualified, please apply anyway!

NUEL is an equal opportunity employer. We are dedicated to promoting diversity and inclusion in esports, through our recruitment processes and training. Working patterns can be flexible and reasonable adjustments can be made for candidates with disabilities.

Please complete the linked form to apply - in particular we’d love to hear about your experiences participating in or managing esports activities, your involvement in gaming communities or anything else you feel may be relevant to the role.

Applications will close on August 25th 2023. If you have any queries about the role, you can reach out to us at [email protected] or on the NUEL Discord.

Social Media and Community Manager