Nintendo of America Inc.
The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold billions of video games and hundreds of millions of hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™, and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at http://www.nintendo.com.
Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.
DESCRIPTION OF DUTIES:
Mines data from primary and secondary data sources and reorganizes into a format that can easily be read by human or machine
Collaborates with engineers, programmers, and organizational leaders to identify opportunities for process improvements, recommended system modifications, and assist with developing policies for local data governance
Develops queries and data collection methods that optimize statistical efficiency and data quality
Automates data processes and models including extractions, transformations, and visualizations
Monitors and reports key measures of product performance using spreadsheets, business intelligence tools, and formal group presentations
Collaborates with workgroups and end-users to wireframe and publish effective informational dashboards and other related data products
Provides subject matter expertise on Nintendo production and repair processes and data collection systems
Leads small workgroups and project teams toward a common goal and communicates progress effectively to leadership and stakeholders
Creates appropriate documentation that allows stakeholders to understand the steps of the analysis process and duplicate or replicate the analysis if necessary
SUMMARY OF REQUIREMENTS:
Three or more years’ experience providing technical product support including troubleshooting and analysis of electronic systems.
Proven experience using common root cause analysis methodologies
Advanced skills using Microsoft Excel for ad-hoc data analysis
Experience leading small workgroup projects using formal project management methodologies and tools
Demonstrated experience using business intelligence tools to provide impactful data visualizations
Strong business and operational acumen with focus on field service and repair
Basic understanding of central tendency measures, sample sizes, hypothesis testing, regression analysis, and correlation testing
Able to understand and develop SQL statements
Able to effectively communicate technical details at a high level with non-technical, and/or diverse audiences
Oracle experience preferred
Bachelors degree in a related field or at least three years equivalent work experience
This position includes a base salary range of $72,457 - $108,685 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information. Fixed term employees are eligible for all listed employee benefits except tuition reimbursement.