Due to COVID-19, we are currently offering TEMPORARY remote positions and you must be available to come to work in our office when the project requires it.

Keywords Studios Mexico is looking for customer service representatives for written support.

POSITION SUMMARY:

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding game details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English.

• Strong written and verbal communication skills in Portuguese

• Ability to multi-task.

• Ability to easily adapt in a constant evolution environment

• Excellent customer service skills

• Ability to actively listen to instructions and execute tasks communicated.

• Full-time availability

• Living in Mexico City or Estado de México.

EDUCATION AND/OR EXPERIENCE: High School Diploma or GED preferred but not required.

Over 18 years old

Benefits

• Salary: $22,000 gross (before taxes)

• Law Benefits.

• 2 days off.

• Career path

After 3 months:

• Medical expenses insurance.

• Saving funds.

• Grocery tickets