Come join the Superhero team at Keywords Studios, working for your favorite gaming companies!
Keywords is the leading Studio that supports top Gaming companies and its titles around the world. We do this by making sure players are able to have the best experience, that’s why to us, you need to possess superhero skill.
We are looking for people that is passionate about gaming and having a good time while playing.
Keywords’ Moderation team is all about fun, safety and care.
Our Moderators protect people online and in real life. We do this by making sure online interactions are cordial, without harassment, sexual connotations, unnecessary violence nor racism.
Your important role makes sure gamers, communities and the gaming companies you admire the most are protected from unwanted or not suitable content.
Top Gaming companies trust our teams of moderation at Keywords to protect their online communities. With that, you will become part of their culture, goals, and teams. Our customers make sure Moderators are part of their swag programs, moderator initiatives, etc.
DUTIES AND RESPONSIBILITIES
Review all incoming community interactions (text, video, images, or voice) on different online games, social media platforms, forums, etc. to make sure they align with our customer’s vision of a healthy community
Communicate directly with players in a fun and engaging manner
Keep-up with always-changing pop culture and language trends, to better understand our players
Remain unbiased and open to understanding and listening to everyone’s point of view, ensuing that everyone is treated equally
Collaborate with internal teams for project-related requests
Understand and adopt our client’s company and game culture and mechanics. By living and breathing their vision of community you’ll be able to carry it on to every decision you make, in an unbiased and responsible manner
Assist clients by forwarding them important information that you learn from the community to help them make design, game mechanics, marketing, and project decisions
Help foster and maintain a safe and welcoming environment for our gaming communities
Proactively suggest new ways to grow and care for the community
Create and update corresponding documentation and reports as needed
Escalate issues as needed
Commitment to wellbeing for oneself, the team and the moderated communities
Other duties assigned
Must be fluent in English and German, both writing and speaking
Experience managing or moderating an online community, either professionally or in your spare time (an asset)
Good knowledge of the MS Office Suite
Good to have: Knowledge of various community platforms (content filtering technology, Discord, Slack, etc)
Strong written and verbal communication skills
Passionate about video games and social media
Emotional stability, self-awareness, self-analysis skills
Optimism, hardiness and stress resilience
Ability to multi-task and prioritize efficiently
Accountable and responsible
Agile and open to change
Self-motivated, innovative and analytical with strong attention to detail and accuracy
Strong critical thinking and decision-making skills
Amenable to work a shifting schedule.
What do we offer?
Possibility to work from home.
The opportunity to gain valuable experience by collaborating with people from all over the world and working on exciting projects.
Virtual company parties, plenty of activities and competitions with awards.
Professional development opportunities with our online platform, training sessions and internal vacancies.
The unique chance to take a look behind the scenes of the gaming industry and collaborate with people from all over the world!
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊