Responsibilities

Set targets for all other agents to meet
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
Monitor all correspondences to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training session for all agents and participate in recruitment of new agents
Recommend and purchase gadgets to enhance job performance
Conduct regular review of agents’ performance and organize training sessions for under performers
Submit regular reports to management and seek new ideas and strategies to improve performance at the studios
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Requirements

Technical Skills:

Work Experience:

Leadership:

Team Leaders are in charge of other agents whom they would be expected to direct. Therefore, they must have excellent leadership skills and abilities

Motivation:

People work harder when they receive the right amount of motivation so team leaders would be expected to know how to devise effective motivational techniques to improve the performance of their team mates

Coaching and Mentoring:

Team leaders are also expected to be great tutors and excellent mentors tot heir team members

Multitasking:

Leaders managing the studio must be able to handle multiple tasks at the same time without errors and mistakes.

Requirements:

Benefits