This job listing expired on Jun 23, 2023
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Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer support in the exciting gaming industry!

Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop various games.

Keywords now have an exciting opportunity for a Customer Support Team Lead for the team handles inquires from Japanese speaking customers. We expect this position to be in charge of the day-to-day project management and people management. This team size is about 20 people.

  • The day-to-day communication with the client

  • Attend the regular basis meeting with the client

  • Improve and suggest the workflow and any other things within the team

  • Ensure the service meets the client's expectation

  • Manage agents and train/coach them when necessary

  • Create documents and reports

Requirements

Mandatory

  • Business level of Japanese (JLPT N2 or above) and English

  • 3+ years of customer support experience

  • Leadership skill and problem solving skill

  • Experience in managing the team or leading the team

  • Experience of a client facing role

  • Knowledge of MS office and Google Workspace

  • Interest of games

Desired

  • Experience in gaming or tech industry

  • Experience in working in international environment

We are looking for someone

  • Works spontaneously

  • Has strong communication skill

Benefits

  • Transportation Allowance：Up to ¥30,000/Month

  • Social Insurance: Full Shakai Hoken

  • Language support program

  • Referral program

  • Employee Share Purchase Plan

  • Visa support

  • Annual medical check-up

  • Flu shot support

  • Employee Assistance Program

  • Benefit Program

  • Company Events

  • No Dress Code

  • Casual and fun work environment

Others

  • Working hours: 10:00～19:00（1 hour break and 8 hours of work）

  • Holidays: Weekends and national holidays

  • Contract type: Fixed term contract

    • *The first contract will be a year contract.

  • Paid Annual Leave: 10 days in the first year *You will be entitled after 6 months of work

  • Marriage and child birth leave

  • Condolence leave

  • Summer and Winter holidays

※We are currently working the hybrid style of WFO and WFH. This may be changed in the future.