Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer support in the exciting gaming industry!
Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop various games.
Keywords now have an exciting opportunity for a Customer Support Team Lead for the team handles inquires from Japanese speaking customers. We expect this position to be in charge of the day-to-day project management and people management. This team size is about 20 people.
The day-to-day communication with the client
Attend the regular basis meeting with the client
Improve and suggest the workflow and any other things within the team
Ensure the service meets the client's expectation
Manage agents and train/coach them when necessary
Create documents and reports
Business level of Japanese (JLPT N2 or above) and English
3+ years of customer support experience
Leadership skill and problem solving skill
Experience in managing the team or leading the team
Experience of a client facing role
Knowledge of MS office and Google Workspace
Interest of games
Experience in gaming or tech industry
Experience in working in international environment
We are looking for someone
Has strong communication skill
Transportation Allowance：Up to ¥30,000/Month
Social Insurance: Full Shakai Hoken
Language support program
Employee Share Purchase Plan
Annual medical check-up
Flu shot support
Employee Assistance Program
No Dress Code
Casual and fun work environment
Working hours: 10:00～19:00（1 hour break and 8 hours of work）
Holidays: Weekends and national holidays
Contract type: Fixed term contract
*The first contract will be a year contract.
Paid Annual Leave: 10 days in the first year *You will be entitled after 6 months of work
Marriage and child birth leave
Summer and Winter holidays
※We are currently working the hybrid style of WFO and WFH. This may be changed in the future.