Duties and responsibilities

• Successful candidates must be fluent in Japanese

• Good English communication skills, both spoken and written

• Deliver timely, accurate and respectful answers to customers’ questions and issues

• Utilize the internal ticketing system to log all requests and activities

• Take ownership of Player Support incidents and work to successfully resolve them

• Escalate issues as needed

• Other duties assigned

Requirements

Skills required

• College level

• Excellent written communication

• Preferably with customer service experience in a BPO setting

• Ability to quickly learn customer service based tools and techniques

• Gaming background is a plus

• Amenable to work on shifting schedule

• Fresh Graduates are welcome to apply

Benefits

What we offer

• Language Premium

• Non-taxable allowances

• Work from home

• HMO coverage

• Paid Time Offs