Job Purpose:

The Project Manager – Marketing Operations is responsible for ensuring structured planning, coordination, and on-time delivery of external marketing initiatives, with primary focus on Applaydu (Ferrero/Kinder partnership). This role drives operational excellence across client-facing projects by owning request intake, workflow management, tracking, and documentation, ensuring clear visibility and alignment across stakeholders. Working closely with Product Marketing and cross-functional teams, the Project Manager builds scalable operational frameworks that improve transparency, efficiency, and overall delivery.

Job Responsibilities:

Project Governance & Delivery

Own end-to-end operational coordination of external marketing projects from intake to delivery.
Structure and maintain project timelines, milestones, and dependencies.
Ensure deliverables are aligned with agreed scope, timelines, and quality standards.
Support prioritization discussions in partnership with Product Marketing leadership.
Proactively identify risks, propose mitigation plans, and escalate when necessary.

Client & Cross-Functional Coordination

Act as the operational point of contact for Applaydu marketing initiatives.
Ensure structured and consistent communication with external stakeholders.
Coordinate alignment between Sales, Product Marketing, Creative Agency, and Product teams.
Maintain visibility across stakeholders to ensure shared understanding of status and next steps.

Workflow & Systems Ownership (Marketing Operations)

Design and maintain scalable project tracking systems in Airtable.
Develop standardized intake processes, dashboards, and reporting frameworks.
Drive adoption of operational best practices within the Product Marketing team.
Continuously improve workflow efficiency and documentation standards.

Communication & Documentation

Facilitate structured internal and external meetings focused on decisions and outcomes.
Maintain clear documentation of scope, timelines, and changes.
Ensure actions and commitments are tracked and followed through.

Process Improvement

Identify operational bottlenecks and recommend structured solutions.
Contribute to long-term evolution of marketing operations practices.
Support data-driven improvements in forecasting, capacity planning, and resource allocation.

Expected Impact:

Predictable and timely delivery of client-facing marketing initiatives.
Increased operational transparency across teams.
Improved collaboration between internal and external stakeholders.
Adoption of scalable workflow systems within Product Marketing.
Reduced operational friction and improved planning accuracy.

Job Requirements:

Experience

4+ years of experience in Project Management, Marketing Operations, or Client Delivery roles.
Experience coordinating cross-functional teams and external stakeholders.
Proven experience managing multiple parallel projects with structured tracking and reporting.

Technical & Operational Skills

Strong experience with project management and workflow tools (Airtable highly preferred; Asana, Jira, Confluence or similar).
Experience working in Agile or fast-paced iterative environments.
Ability to structure processes, define workflows, and improve operational efficiency.

Core Competencies

Strong organizational and prioritization skills.
Structured and analytical thinking.
Clear and professional communication in English (written and verbal).
Ability to drive alignment and facilitate decisions across diverse stakeholders.
Ownership mindset with strong attention to detail.
Continuous improvement orientation.

Pluses

Experience in gaming, mobile apps, or digital marketing.
Experience working with enterprise clients or brand partnerships.
Experience building or optimizing operational frameworks.
Understanding of marketing asset production pipelines.

Project Manager (Marketing Operations)