This job listing expired on Feb 3, 2022
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You will embody FirstBlood’s core values and strive to execute our mission. As Customer Support Representative, you will be responsible for providing support across multiple time zones to all of FirstBlood’s customers. We are looking for someone who has a data-focused approach to providing our users with the best possible experience.

Job Responsibilities, but not limited to:

  • Responsible for answering queries and questions from platform users via email, chat etc
  • Ensure high-quality support to the gaming community
  • Work autonomously
  • Assist with tournament operational tasks

Requirements:

  • Functional PC or Mac and stable internet connection
  • Customer Service Experience (Ticket based support systems, email and chat support)
  • Bilingual (English/Spanish)
  • Open schedule (this role will require weekends)
  • A passion for gaming.
  • A willingness to seek out help if needed

Skills:

  • ZenDesk or similar customer service software
  • Google Apps Suite
  • Discord Management
  • Have great writing skills
  • Empathy and Patience. Active listening skills
  • Attention to detail and be a problem solver

Bonus points:

  • Specific experience with ZenDesk
  • Social Media Support Experience
  • Experience with Support in a startup environment
  • Play Rainbow Six Siege, Dota 2, Warzone, Free Fire or PUBG.

You get:

  • A chance to work with an emerging company in the competitive gaming industry!
  • Work with a vibrant and hard-working team!
  • Ability to work remotely from home as a part of our global team!

We are looking forward to hearing from you!