The Field Support professional supports Dell Mission Operations by providing the hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment.
Key responsibilities
· Perform installation, integration, cabling, hardware swaps, and physical support tasks
· Troubleshoot break-fix incidents and restore services as quickly as possible
· Support tickets, service requests, and field issues through closure
· Validate equipment functionality and document support actions taken
· Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
· Maintain tools, spares, parts, and support readiness as required
· Follow site procedures, escalation paths, and change practices
· Provide direct customer-facing support in operational settings
Required qualifications
· 12+ years of relevant experience with a bachelor’s degree
· Experience in field engineering, integration support, break-fix, deployment, or technical support roles
· Strong hands-on troubleshooting skills across hardware and infrastructure components
· Experience with ticket-based workflows and service response expectations
· Ability to work onsite and support physically active technical tasks
· Strong communication and team coordination skills
· Ability to travel up to 50% of the time, as required
· Active TS/SCI and ability to maintain access as required by the program
Preferred qualifications
· Experience in data center, lab, or secure facility support environments
· Experience with imaging, build, rack-and-stack, or cable management activities
· Experience supporting shift work, travel, or after-hours response as needed
· Familiarity with spare parts control, asset handling, and escalation coordination
· Experience supporting government or classified programs
Work environment / program context
This role serves as the execution layer closest to the equipment and the user. The work will focus heavily on deployment and field-based troubleshooting.