Developer Support Specialist

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

Job Description

Daily Responsibilities:

• Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests related to DevOps services.
• Resolve straightforward issues independently while escalating complex problems to the DevOps team.
• Provide support across the full technology stack, directly and indirectly related to the DevOps services or pipelines.
• Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on live service problems, recurring incidents, and areas for improvement.
• Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking

Qualifications

• Min. 2 years experience in technical support, DevOps, or software engineering environment.
• Hands-on involvement with ticketing systems, knowledge bases, or live service operations.
• Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines.
• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
• Troubleshooting and problem-solving ability across diverse tech stacks.
• Great communication skills with the ability to explain technical issues clearly.
• User-focused mindset with patience and empathy for end users.
• Ability to prioritize tasks, manage multiple requests, and work under time pressure.

Additional Information

Working mode

In-office in a hybrid or full-time capacity in Warsaw, Poland. Relocation is required.

Relocation Support

• Relocation package — flight ticket, company apartment for your first month, relocating your pet, shipping your belongings. It’s all covered.
• Relocation assistance — processing your legalization operations for you, assistance with finding residence, tax settlements — all you need to feel right at home is taken care of.
• Polish lessons for foreign employees — and for your spouse or partner, too.
• Paid Leave — from 20 to 26 days of holiday per year, paid sick leave, and paid maternity and paternity leave.

Health & Well-Being

• Private medical healthcare — a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives.
• Life insurance — comprehensive pension and insurance plans to protect you and your loved ones.
• Annual screenings for cancer prevention covered by the company.
• Psychological and psychiatrist care — free mental health support and various well-being webinars. 
• Sports card — gain access to a wide number of sporting and fitness facilities across the city.
• Menstrual leave — all menstruating employees are entitled to one day off if they suffer severe period symptoms that interrupt their work. 
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.
• RED Summer Camp for Kids — a fun summer program for children aged 5–12, majoritively paid by the company.

Perks & Professional Growth

• A welcome pack filled with goodies — to help you feel right at home once you join the team.
• Trainings, lectures, and courses — internal workshops, external training for each employee, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cinemas, and public transport reimbursement.
• Gifts for newborn rebels and regular chances to nab some cool swag!

Social Activities & Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — canteens.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• Sustainable campus powered by renewable energy, including electricity from our own solar panels, green zones in offices and on campus, green open-air work and social area, electric and hybrid cars charging points, flower meadows, eco-activities for employees, and much more.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
• No dress-code — we like to keep it casual.

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