This role will be responsible for responsible for maintaining product data in ERP systems, managing and resolving support tickets, ensuring timely bug fixes, tracking issues from activation to closure, escalating blockers, and completing Engineering Change Orders (ECOs) per process guidelines and deadlines. This role will require communicating with several business units at different geographical locations to resolve reported issues and maintain product master data quality.

What You'll Do

Responsible for daily maintenance of product-related data and configurations in all applicable ERP systems.
Performs screening and assignment of support tickets, “bugs,” from end users, as needed for resolution.
Resolves “bugs” in a timely manner according to their assigned severity.
Manages assigned “bugs” from activation to closure.
Ensure blockers are identified and escalated for active “bugs” and unreleased ECOs.
Completes Engineering Change Orders (ECOs) in accordance with approved process flows and within the assigned due date.
Collaborate with cross-functional departments to gather and document data requirements to meet business needs.
Occasional travel may be required. <25%

What We're Looking For

Bachelor’s Degree or equivalent experience
Minimum five years of relevant work experience with a minimum of two years in a manufacturing environment.
Minimum two years of experience working within supply chain and/or production modules in major ERP systems.
Ability to analyze information and use logic to perform tasks efficiently within deadlines.
Possesses good problem-solving skills to address work-related issues and problems.
Ability to effectively communicate across cross-functional teams and technical and business engagement managers.
Can meet changing demands and adapt to frequently changing priorities.
Demonstrates excellent oral and written communication and customer service skills

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities

Our Values

All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None

Pay Range

$62,365 - $115,820 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

ERP Product Data Associate